Staff Assistant

The Salem Housing Authority is a key municipal corporation dedicated to providing affordable and supportive housing services to residents within Salem, Oregon. Unlike the City of Salem, the Housing Authority operates as a separate entity and focuses on ensuring that the community benefits from safe, reliable, and equitable housing programs. Salem itself is the capital city of Oregon and the second largest in the state, sprawling across Marion and Polk counties with an estimated population of nearly 180,000 residents. This vibrant city boasts well-established neighborhoods, historic architecture, and a family-friendly atmosphere, making it an enriching place to live and work. The Salem Housing Authority is embedded within the Urban Development department and works collaboratively with the Urban Renewal Agency and other local partners to foster community growth and enhanced living conditions for residents. The role of Staff Assistant within the Salem Housing Authority’s Customer Service/IT team presents a meaningful opportunity for candidates who are passionate about delivering exceptional customer service and contributing positively to housing services. This position involves a broad range of administrative responsibilities that are crucial to supporting the smooth operation of the department. The Staff Assistant is tasked with managing inquiries, answering phones, explaining policies and procedures, preparing important documents, and providing helpdesk support by tracking the status of tickets. In addition, the Staff Assistant often acts as the initial point of contact at the front desk and supports colleagues with various office tasks, ensuring efficient day-to-day functions. This position is ideal for individuals who thrive in dynamic, fast-paced environments and are committed to organizational values such as diversity, equity, and inclusion. The Salem Housing Authority values a respectful workplace where communication, teamwork, and safety are prioritized, promoting a culture that respects multiculturalism both within the workplace and in the broader community. Successful candidates will demonstrate excellent communication skills, the ability to juggle multiple tasks with shifting priorities, and a commitment to learning and adhering to complex policies and procedures. They will also foster strong relationships internally and externally with coworkers, other agencies, and the general public. Furthermore, the position provides an excellent platform for developing advanced administrative skills, particularly with proficiency in Microsoft Word and Excel, including document formatting, use of formulas, macros, and data management. Candidates should be detail-oriented and able to maintain complex clerical records with high accuracy. The role is full-time, operating Monday through Friday from 7:30 a.m. to 4:30 p.m., offering competitive pay and a comprehensive benefits package. This opportunity is perfect for applicants who have a background in clerical and customer service work, emphasizing accuracy and strong interpersonal skills. The Salem Housing Authority is committed to equity in hiring practices and encourages applications from individuals of all diverse backgrounds. The hiring process does not include resume viewing by managers; therefore, applicants must clearly detail their experiences and qualifications within their application materials. Eligible candidates who meet the minimum qualifications may be placed on a six-month eligibility list for future consideration. For more information and to apply, candidates should visit the official Salem Housing Authority website.