Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Tepper Sports & Entertainment is a dynamic and influential organization renowned for managing a variety of premier sports and entertainment venues. The company is dedicated to delivering exceptional experiences to clients, fans, and guests by blending state-of-the-art facilities with superior customer service. Operating within a highly engaging and fast-paced industry, Tepper Sports & Entertainment is committed to fostering inclusive work environments where diversity and innovation thrive. The company’s mission emphasizes creating memorable and seamless event experiences that drive revenue and build lasting relationships with clients and partners. As a leader in the sports and entertainment sector, Tepper Sports & Entertainment continuously invests in enhancing its venues and services to meet evolving industry standards and guest expectations, thereby supporting community engagement and business growth.
The Stadium Renovation Center & Hospitality Coordinator position at Tepper Sports & Entertainment is a full-time, non-exempt role within the Sales Department, reporting directly to the Chief of Staff, Revenue. This position plays a pivotal role as the face of the Sales Experience Center, serving as the primary front desk and concierge representative. The coordinator ensures that all guests, clients, and prospects are greeted professionally, warmly, and in a manner that reflects the brand’s high standards. The role requires seamless management of front desk operations including guest check-ins, appointment verification, and service standard enforcement while maintaining an organized, guest-ready environment that aligns strictly with brand expectations.
Beyond front desk duties, the Stadium Renovation Center & Hospitality Coordinator supports senior leadership and the Chief of Staff, Revenue, with various hospitality and client experience initiatives. Responsibilities include executing event-day hospitality services such as VVIP hosting, client engagements, and sales-driven events. This support extends to administrative tasks including calendar management, travel coordination, and expense reporting for key executives. The position demands a high level of organizational skill, attention to detail, and the ability to multitask effectively in a fast-paced environment. Coordination and support for meetings, presentations, tours, and promotional events are integral parts of the role, contributing directly to revenue generation and the improvement of overall client experiences.
The role also entails operational responsibilities like managing inventory of hospitality supplies, ensuring cleanliness and order of all public and meeting spaces, and communicating maintenance or operational needs accurately and promptly. The coordinator is expected to identify and implement opportunities for elevating service standards and enhancing the guest journey continuously. Flexibility in scheduling including evening and weekend availability is essential to accommodate event-driven workloads and operational demands.
Working at Tepper Sports & Entertainment means joining a company that values professionalism, confidentiality, and a service-oriented mindset. The work environment balances professional office settings with active event and stadium facility operations, sometimes exposing the coordinator to outdoor conditions including inclement weather. Tepper Sports & Entertainment is an equal opportunity employer committed to diversity and inclusion across all employment practices. This hourly position offers a stable and engaging career path for individuals passionate about hospitality, client service, and supporting high-profile sports and entertainment events within a robust organizational structure.
The Stadium Renovation Center & Hospitality Coordinator position at Tepper Sports & Entertainment is a full-time, non-exempt role within the Sales Department, reporting directly to the Chief of Staff, Revenue. This position plays a pivotal role as the face of the Sales Experience Center, serving as the primary front desk and concierge representative. The coordinator ensures that all guests, clients, and prospects are greeted professionally, warmly, and in a manner that reflects the brand’s high standards. The role requires seamless management of front desk operations including guest check-ins, appointment verification, and service standard enforcement while maintaining an organized, guest-ready environment that aligns strictly with brand expectations.
Beyond front desk duties, the Stadium Renovation Center & Hospitality Coordinator supports senior leadership and the Chief of Staff, Revenue, with various hospitality and client experience initiatives. Responsibilities include executing event-day hospitality services such as VVIP hosting, client engagements, and sales-driven events. This support extends to administrative tasks including calendar management, travel coordination, and expense reporting for key executives. The position demands a high level of organizational skill, attention to detail, and the ability to multitask effectively in a fast-paced environment. Coordination and support for meetings, presentations, tours, and promotional events are integral parts of the role, contributing directly to revenue generation and the improvement of overall client experiences.
The role also entails operational responsibilities like managing inventory of hospitality supplies, ensuring cleanliness and order of all public and meeting spaces, and communicating maintenance or operational needs accurately and promptly. The coordinator is expected to identify and implement opportunities for elevating service standards and enhancing the guest journey continuously. Flexibility in scheduling including evening and weekend availability is essential to accommodate event-driven workloads and operational demands.
Working at Tepper Sports & Entertainment means joining a company that values professionalism, confidentiality, and a service-oriented mindset. The work environment balances professional office settings with active event and stadium facility operations, sometimes exposing the coordinator to outdoor conditions including inclement weather. Tepper Sports & Entertainment is an equal opportunity employer committed to diversity and inclusion across all employment practices. This hourly position offers a stable and engaging career path for individuals passionate about hospitality, client service, and supporting high-profile sports and entertainment events within a robust organizational structure.
Job Requirements
- Bachelor’s degree preferred
- Previous experience in hospitality, customer service, and administrative roles preferred
- Strong interpersonal and communication skills with a warm, engaging demeanor
- Highly organized with the ability to multitask in a fast-paced environment
- Comfortable operating and troubleshooting various forms of technology
- Proficient computer skills and experience with Microsoft Office Suite
- Ability to work flexible hours, including evenings and weekends, as needed
Job Qualifications
- Bachelor’s degree preferred
- Previous experience in hospitality, customer service, and administrative roles preferred
- Strong interpersonal and communication skills with a warm, engaging demeanor
- Highly organized with the ability to multitask in a fast-paced environment
- Comfortable operating and troubleshooting various forms of technology
- Proficient computer skills and experience with Microsoft Office Suite
- Ability to work flexible hours, including evenings and weekends, as needed
Job Duties
- Serve as the primary on-site front desk presence for the Sales Experience Center, providing a professional and hospitable welcome
- Assist with guest check-ins, appointment verification, and arrival coordination to ensure a seamless arrival experience
- Establish and manage front desk procedures, including check-in processes, guest communication, and service standards
- Manage front desk coverage and scheduling, serving as the primary desk presence while coordinating additional service team support during all hours of operation
- Uphold professionalism, confidentiality, and brand standards at all times
- Maintain a polished, organized, and guest-ready environment, ensuring all public and meeting spaces are clean, orderly, and aligned with brand standards
- Support the setup, execution, and breakdown of meetings, presentations, tours and client engagements
- Provide day-to-day operational support for the Sales Experience Center, including basic technical and logistical needs
- Monitor and manage inventory of hospitality items, beverages, printed materials, and supplies
- Communicate and escalate maintenance, cleaning, and operational needs
- receive deliveries and direct visitors as needed
- Provide administrative support to the VP of Partnership, VP of Premium, and VP of Ticketing, managing calendars, travel coordination, expense reporting, and supporting key administrative functions
- Assist revenue senior leadership and the Chief of Staff, Revenue with hospitality coordination and execution-level support
- Support event day hospitality execution, including VVIP hosting, guest coordination, and on-site assistance
- Assist with the planning and execution of events, including run-of-show planning, timelines, staffing coordination, and vendor relationship management
- Support sales-driven events, client entertainment, and experiential touchpoints designed to advance relationships and revenue opportunities
- Support client entertainment and sales-driven events through logistical and operational execution
- Identify opportunities to improve processes, elevate service standards, and enhance the overall guest journey
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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