BEST Crowd Management logo

Stadium Experience Team Member

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $14.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive pay
Career growth opportunities
Training and development programs
flexible scheduling
Positive work environment

Job Description

BEST Crowd Management is a trusted leader in the event security and guest services industry, known for its commitment to delivering top-tier crowd management and customer service solutions at some of the most high-profile venues and events. As a division of GardaWorld, a global security leader, BEST Crowd Management operates with a focus on safety, professionalism, and exceptional guest experiences. The company is widely respected for its ability to manage large-scale events smoothly and efficiently, ensuring the well-being and satisfaction of every attendee. Working with BEST provides an opportunity to be part of a renowned team that values integrity, teamwork, and continuous improvement. The organization boasts a strong dedication to diversity, inclusivity, and equal opportunity employment, fostering a workplace environment where every employee is empowered and respected. Situated at the iconic AT&T Stadium, also known as Dallas Stadium in Arlington, TX, BEST Crowd Management plays a pivotal role in managing events that draw thousands of attendees, including major sporting events and international spectacles such as the upcoming 2026 FIFA World Cup and Dallas Cowboys games. This environment offers a thrilling and dynamic workplace for those interested in a part-time position with flexible hours and competitive pay, currently $14 per hour, making it an excellent opportunity for individuals seeking rewarding work that blends customer service with event support and crowd control responsibilities.

The role of Stadium Experience Team Member with BEST Crowd Management is central to crafting memorable and positive moments for every event attendee. This part-time position is perfect for enthusiastic, reliable individuals who are passionate about delivering outstanding customer experiences in a fast-paced, event-driven environment. As a member of the Guest Services team, your day-to-day responsibilities go far beyond simple crowd control; you become an ambassador for the venue, greeting guests warmly, providing helpful information, and ensuring that every visitor's experience is enjoyable and stress-free. Your active participation includes event set-up, assisting with equipment and signage placement, and maintaining cleanliness and organization throughout the venue. You will be called upon to answer questions, resolve guest complaints professionally, and collaborate closely with event staff and vendors to promote smooth operations. Flexibility is key, as this role requires availability for evenings, weekends, and holidays aligned with event schedules. Physical stamina is also important due to the nature of the work, which involves standing, walking, and performing various physical tasks for extended periods. The position not only offers a competitive wage but also boasts career advancement opportunities, skill development through specialized training programs, and a positive, inclusive work culture. Joining BEST Crowd Management means you will be an integral part of a vital team that ensures safety and satisfaction at some of the most exciting events in the Dallas-Fort Worth area.

Job Requirements

  • Be at least 18 years old
  • Hold a high school diploma or equivalent
  • Previous experience in customer service hospitality or event-related roles is advantageous
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations
  • Flexibility to work evenings weekends and holidays based on event schedules
  • Physical stamina to stand walk and engage in physical activities for extended periods
  • Demonstrated reliability punctuality and a strong work ethic

Job Qualifications

  • Hold a high school diploma or equivalent
  • Some college education is preferred
  • Previous experience in customer service hospitality or event-related roles is advantageous
  • Excellent communication and interpersonal skills to interact effectively with diverse individuals
  • Strong problem-solving abilities and capacity to remain calm and professional in high-pressure situations
  • Demonstrated reliability punctuality and a strong work ethic

Job Duties

  • Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs
  • Assist with event set-up including arranging equipment placing signage and other tasks as assigned
  • Monitor event areas to ensure cleanliness organization and compliance with venue policies
  • Answer questions and provide information about the event facilities and amenities to guests
  • Guide and direct guests to appropriate locations such as seating areas restrooms concession stands and exits
  • Address guest inquiries complaints or issues promptly and professionally
  • Collaborate with event staff vendors and team members to ensure smooth event operations
  • Assist with crowd management when necessary to ensure a safe and enjoyable experience for all attendees
  • Adhere to company policies procedures and guidelines to maintain a high standard of professionalism and service excellence

Job Criteria

Experience

Mid Level (3-7 years)


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