Job Overview
Employment Type
Full-time
Compensation
Salary
Range $31,400.00 - $50,700.00
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Paid Time Off
Parental leave
Holidays
wish day paid time to volunteer
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Job Description
Travel + Leisure Co. is a leading vacation ownership and travel membership company renowned worldwide for its dynamic portfolio of resorts, travel clubs, and lifestyle travel brands. Located at 100 Coronado Drive, Clearwater Beach, Florida, this establishment is dedicated to putting the world on vacation by providing exceptional experiences to millions of travelers globally. As an innovative and rapidly growing company, Travel + Leisure Co. offers a stimulating work environment where associates engage in meaningful work that drives both professional growth and overall company success. The company strongly emphasizes hospitality, inclusion, and excellence, fostering a workplace where employees celebrate achievements and support one another while striving to enhance business and community connections. Their Clearwater Beach Resort is a vibrant destination known for excellent guest services and comprehensive resort amenities, making it a top choice for travelers seeking unique and memorable vacation experiences.
The role of Sr. Universal Marketing Agent - Team Lead at Clearwater Beach Resort is a full-time position focused on delivering exemplary guest services and supporting site sales operations through effective marketing and guest engagement. This position is critical in ensuring a high-quality experience for guests arriving at the resort, handling front desk responsibilities such as check-in and check-out, issuing room keys, establishing credit, and processing payments. The agent acts as a bridge between guest arrival services and marketing functions by presenting opportunities for vacation ownership sales presentations in exchange for promotional premiums. This role requires prescreening and qualifying guests, scheduling tours, updating manifests, and maintaining compliance with company and regional standards to maximize sales opportunities.
Serving as a team leader, the Sr. Universal Agent provides coaching, feedback, and support to other Universal Agents to improve guest engagement and sales closure rates. Delivering concierge services, responding promptly to guest inquiries, and facilitating seamless communication among resort departments are vital elements of this role. It also involves administrative support tasks such as managing guest follow-ups, preparing arrival documentation, and distributing resort materials. This position operates independently within established company policies and compliance guidelines, holding decision-making authority on guest qualification, scheduling, and issue resolution while adhering to company performance standards.
The ideal candidate will possess strong communication skills, the ability to multitask in a fast-paced hospitality environment, and meet a standard of professionalism at all times. Experience in hospitality or marketing, especially within vacation ownership or hotel industries, is highly preferred. The role demands excellent interpersonal capabilities to engage guests, support peer development, and contribute to team productivity. Technical proficiency with Microsoft Office, resort management systems, and communication tools like PBX phone systems is essential. Travel is not required for this position, and it directly impacts the guest experience, sales revenue, and resort operational excellence.
Employees at Travel + Leisure Co. benefit from a comprehensive package including medical, dental, and vision insurance, flexible spending accounts, life and accident coverage, disability insurance, paid time off, parental leave, holidays, volunteer paid days, 401(k) plans with employer match, legal and identity theft protection, voluntary income protection benefits, wellness programs, and employee assistance programs. The company values diversity and inclusion and is committed to equal employment opportunities and reasonable accommodations throughout the hiring process. Joining the team at Clearwater Beach Resort means becoming part of a workplace where memorable vacations start with a memorable employee experience and where every day offers new opportunities for learning, growth, and making lasting impacts.
The role of Sr. Universal Marketing Agent - Team Lead at Clearwater Beach Resort is a full-time position focused on delivering exemplary guest services and supporting site sales operations through effective marketing and guest engagement. This position is critical in ensuring a high-quality experience for guests arriving at the resort, handling front desk responsibilities such as check-in and check-out, issuing room keys, establishing credit, and processing payments. The agent acts as a bridge between guest arrival services and marketing functions by presenting opportunities for vacation ownership sales presentations in exchange for promotional premiums. This role requires prescreening and qualifying guests, scheduling tours, updating manifests, and maintaining compliance with company and regional standards to maximize sales opportunities.
Serving as a team leader, the Sr. Universal Agent provides coaching, feedback, and support to other Universal Agents to improve guest engagement and sales closure rates. Delivering concierge services, responding promptly to guest inquiries, and facilitating seamless communication among resort departments are vital elements of this role. It also involves administrative support tasks such as managing guest follow-ups, preparing arrival documentation, and distributing resort materials. This position operates independently within established company policies and compliance guidelines, holding decision-making authority on guest qualification, scheduling, and issue resolution while adhering to company performance standards.
The ideal candidate will possess strong communication skills, the ability to multitask in a fast-paced hospitality environment, and meet a standard of professionalism at all times. Experience in hospitality or marketing, especially within vacation ownership or hotel industries, is highly preferred. The role demands excellent interpersonal capabilities to engage guests, support peer development, and contribute to team productivity. Technical proficiency with Microsoft Office, resort management systems, and communication tools like PBX phone systems is essential. Travel is not required for this position, and it directly impacts the guest experience, sales revenue, and resort operational excellence.
Employees at Travel + Leisure Co. benefit from a comprehensive package including medical, dental, and vision insurance, flexible spending accounts, life and accident coverage, disability insurance, paid time off, parental leave, holidays, volunteer paid days, 401(k) plans with employer match, legal and identity theft protection, voluntary income protection benefits, wellness programs, and employee assistance programs. The company values diversity and inclusion and is committed to equal employment opportunities and reasonable accommodations throughout the hiring process. Joining the team at Clearwater Beach Resort means becoming part of a workplace where memorable vacations start with a memorable employee experience and where every day offers new opportunities for learning, growth, and making lasting impacts.
Job Requirements
- High school diploma, GED, or equivalent
- Minimum one year of customer service experience in hospitality or hotel environment
- Sales and/or marketing experience preferred
- Vacation ownership experience preferred
- Prior peer support or coaching experience preferred
- Excellent verbal and written communication skills
- Ability to work under pressure in a fast-paced environment
- Strong interpersonal and guest engagement skills
- Ability to coach and provide feedback
- Ability to multi-task and prioritize
- Ability to screen and qualify guests
- Knowledge of company policies and compliance standards
- Proficiency with Microsoft Office and resort systems
- Experience with telephone and PBX systems
- Ability to support team and individual goals
Job Qualifications
- High school diploma, GED, or equivalent
- Minimum of one year of successful customer service experience in a hospitality or hotel environment
- One year of sales and/or marketing experience preferred
- Vacation ownership experience preferred
- Prior experience assisting, coaching, or supporting peers in a team environment preferred
- Excellent verbal and written communication skills
- Demonstrated ability to work under pressure in a fast-paced hospitality and marketing environment
- Strong interpersonal skills with the ability to engage guests, build rapport, and present marketing offers confidently
- Ability to effectively coach, support, and provide feedback to other Universal Agents
- Ability to efficiently multi-task and prioritize guest service, front desk operations, and marketing responsibilities
- Ability to screen and qualify potential customers based on company guidelines
- Ability to carry out responsibilities in accordance with company policies, compliance standards, applicable laws, and resort-level procedures
- Ability to support team performance goals while maintaining individual production standards
- Proficiency in Microsoft Word, Excel, Outlook, general computer skills, and smart devices
- Experience with WYNSOS and other resort or marketing systems
- Telephone/PBX and two-way radio communication skills
Job Duties
- Greet, register, establish credit, issue keys, complete check-out procedures, compute bills, collect payment, support front desk functions, enter and follow up on guest issues, complete required checklists, cash procedures, bucket checks, stocking, emergency reports, and maintain a professional guest experience throughout the arrival and departure process
- Smoothly transition guests from the check-in experience into the marketing function by presenting the opportunity to participate in a vacation ownership sales presentation in exchange for locally offered premiums
- Prescreen, qualify, schedule, manifest, and update tour information in accordance with company policies, compliance standards, FOC requirements, and regional performance expectations
- Maintain minimum performance standards for qualified tours processed at the site and communicate reschedules or changes to the appropriate administrative team as they occur
- Assist other Universal Agents with guest engagement, qualification, scheduling, closing support, objection handling, follow-up strategy, and production execution
- Provide peer coaching, feedback, and in-the-moment support as appropriate to help improve team performance and consistency
- Deliver general concierge services by responding to guest questions, concerns, and requests in a prompt and satisfactory manner
- Provide information on resort amenities, local restaurants, attractions, activities, reservations, and area recommendations while maintaining a guest-first approach
- Call and/or follow up with guests who do not commit to tour at check-in
- prepare and distribute door hangers or other materials
- prepare daily and future arrival paperwork, welcome gifts, and pre-call materials
- partner with resort staff and leadership to review arrival information, identify qualified opportunities, set guest expectations, answer telephones/PBX, communicate with other departments, distribute mail or messages, post applicable charges, balance receipts, and perform other duties as needed
Job Criteria
Experience
No experience required
Job Location
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