Sr. Medical Admin Secretary, Worcester OBGYN, 32 Hours, Days
Job Overview
Compensation
Hourly
Range $19.00 - $23.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Signing bonus
Professional development opportunities
Employee assistance program
Job Description
UMass Memorial Health is the premier health system of Central Massachusetts, known for its exceptional patient care, academic excellence, and cutting-edge research. With a workforce of over 20,000 employees, the organization operates as one unified health system dedicated to delivering the highest quality of care to patients and their communities. UMass Memorial Health embraces a culture where everyone is considered a caregiver, regardless of their role or title, highlighting the organization's commitment to collaboration, respect, and excellence in healthcare delivery. The health system offers a supportive environment for career growth and professional development, contributing to its reputation as a top employer in the Massachusetts healthcare sector.
The Secretary, Medical Admin Sr position at UMass Memorial Health is a critical administrative role designed to provide advanced clerical and operational support to physicians, advanced practice providers, and clinical staff. This non-exempt role typically follows a Monday through Friday schedule with 32 weekly hours during the day shift from 8:30 AM to 5:00 PM. The hourly pay ranges from $16.60 to $31.37 depending on experience, skills, qualifications, and internal equity considerations, with possible signing bonus availability discussed during the interview process.
This role goes beyond traditional secretarial duties by including coordination of office operations and staff activities, training and mentoring administrative personnel, and managing complex scheduling and program support. Serving as the primary liaison among clinical, academic, and administrative functions, the Secretary, Medical Admin Sr upholds the highest standards of professionalism, confidentiality, and customer service to ensure the smooth and efficient operation of the medical office.
Major responsibilities include managing patient scheduling for inpatient and outpatient visits, coordinating procedures and diagnostic testing, and assisting with patient registration including verification of insurance and securing necessary authorizations. This role demands excellent communication skills to address patient inquiries, route messages efficiently, and support liaison efforts between patients, families, and caregivers. Additionally, the role involves transcription and correspondence duties such as transcribing medical reports, proofreading documents, and maintaining patient records in compliance with HIPAA regulations.
Furthermore, the Secretary, Medical Admin Sr administers billing and financial processes including collecting copayments and processing payments. The role also supports office operations by handling routine administrative paperwork, maintaining confidential files, managing office supply inventories, and arranging meetings and travel for clinical and academic events. This position requires a professional demeanor and the ability to prioritize multiple tasks effectively in a fast-paced healthcare setting, contributing significantly to patient-centered care and operational excellence.
The Secretary, Medical Admin Sr position at UMass Memorial Health is a critical administrative role designed to provide advanced clerical and operational support to physicians, advanced practice providers, and clinical staff. This non-exempt role typically follows a Monday through Friday schedule with 32 weekly hours during the day shift from 8:30 AM to 5:00 PM. The hourly pay ranges from $16.60 to $31.37 depending on experience, skills, qualifications, and internal equity considerations, with possible signing bonus availability discussed during the interview process.
This role goes beyond traditional secretarial duties by including coordination of office operations and staff activities, training and mentoring administrative personnel, and managing complex scheduling and program support. Serving as the primary liaison among clinical, academic, and administrative functions, the Secretary, Medical Admin Sr upholds the highest standards of professionalism, confidentiality, and customer service to ensure the smooth and efficient operation of the medical office.
Major responsibilities include managing patient scheduling for inpatient and outpatient visits, coordinating procedures and diagnostic testing, and assisting with patient registration including verification of insurance and securing necessary authorizations. This role demands excellent communication skills to address patient inquiries, route messages efficiently, and support liaison efforts between patients, families, and caregivers. Additionally, the role involves transcription and correspondence duties such as transcribing medical reports, proofreading documents, and maintaining patient records in compliance with HIPAA regulations.
Furthermore, the Secretary, Medical Admin Sr administers billing and financial processes including collecting copayments and processing payments. The role also supports office operations by handling routine administrative paperwork, maintaining confidential files, managing office supply inventories, and arranging meetings and travel for clinical and academic events. This position requires a professional demeanor and the ability to prioritize multiple tasks effectively in a fast-paced healthcare setting, contributing significantly to patient-centered care and operational excellence.
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in a medical office or healthcare setting
- Proficiency in Microsoft Office Suite and electronic health record (EHR) systems
- Strong organizational, communication, and customer service skills
- Ability to maintain confidentiality of patient and organizational information
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Exceptional professionalism and adherence to HIPAA regulations
Job Qualifications
- High school diploma or equivalent
- Completion of a medical secretary, medical assistant, or related vocational training program preferred
- Minimum 2 years of experience in a medical office or healthcare setting
- Proficiency in Microsoft Office Suite
- Experience with electronic health record (EHR) systems preferred
- Strong organizational, communication, and customer service skills
- Ability to maintain confidentiality of patient and organizational information
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Familiarity with medical terminology, insurance authorization processes, and clinical workflows preferred
Job Duties
- Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing
- Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations
- Assists with new patient intake including collecting demographic and insurance information
- Identifies urgent patient-care needs and escalates to providers or clinical staff
- Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers
- Greets visitors and patients, provides information on procedures and policies, and ensures a professional and courteous experience
- Serves as liaison between patients, families, and caregivers to promote timely and effective communication
- Escorts patients to examination rooms and chaperones examinations as required
- Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents
- Proofreads and edits materials for grammar, spelling, format, and style
- Prepares, updates, and maintains patient charts, records, and documentation in accordance with HIPAA regulations
- Arranges and coordinates meetings, prepares agendas, records and distributes minutes
- Makes travel arrangements for conferences, meetings, and other events
- May coordinate residency, fellowship, clerkship, or educational programs including schedules and related documentation
- Collects patient copayments, processes payments, and maintains records for deposits
- Performs on-site charge entry for billing submission
- Prepares and processes routine administrative paperwork including expense and purchase requisitions
- Maintains confidential files and records
- Monitors office supply inventory and ensures maintenance of office equipment
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
