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Sr. Manager, Operations Training, Popeyes Louisiana Kitchen, US&C
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Comprehensive global paid parental leave program
Free Telemedicine
Mental wellness support
Job Description
Restaurant Brands International Inc. (RBI) is a global leader in the quick service restaurant industry, known for owning some of the world’s most iconic brands including TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. With nearly $45 billion in annual system-wide sales and over 32,000 restaurants spanning more than 120 countries and territories, RBI has built a strong global presence through decades of delivering quality food and service to millions of customers every day. The company’s commitment to sustainable practices is demonstrated through its Restaurant Brands for Good framework, which focuses on improving outcomes related to food quality, environmental responsibility,... Show More
Job Requirements
- Bachelor’s degree in Education, Instructional Design, Business, or related field preferred
- 7+ years of experience in restaurant operations, training, or a combination of both
- Experience building training materials including presentations, guides, or eLearning
- Experience owning or leading training programs from development through rollout preferred
- Prior experience as a restaurant leader such as Area Leader, Field Trainer, or Corporate L&D preferred
- Strong written and verbal communication skills
- Strong organizational and project management skills
- Ability to travel up to 20% as needed
Job Qualifications
- 7+ years of experience in restaurant operations, training, or a combination of both
- Experience building training materials, including presentations, guides, or eLearning
- Experience owning or leading training programs from development through rollout preferred
- Prior experience as a restaurant leader, such as Area Leader, Field Trainer, or in Corporate L&D preferred
- High-performing operators with demonstrated initiative to build training capability are encouraged to apply
- Strong written and verbal communication skills with the ability to support cross-functional teams
- Strong organizational and project management skills
- Bachelor’s degree in Education, Instructional Design, Business, or related field preferred
- ATD Training Skills Certification or equivalent certification preferred
- Ability to travel up to 20% as needed
Job Duties
- Own training initiatives from intake through launch, including scoping, prioritization, timelines, and stakeholder alignment
- Manage multiple projects simultaneously, balancing short- and long-term priorities in a fast-paced environment
- Build and maintain project plans, milestones, and deliverables to ensure on-time execution
- Identify risks, adjust timelines, and communicate progress clearly to stakeholders
- Partner cross-functionally to align priorities and deliver solutions that support business initiatives
- Oversee development of job aids, SOPs, eLearnings, video-based modules, and facilitator-led content that improves execution in restaurants
- Partner with field leaders to validate training effectiveness and ensure usability in real restaurant environments
- Adapt quickly to changing priorities and business needs
- Own the strategy and development of training programs for restaurant operations, including hourly team members, managers, and above-restaurant leaders
- Build high-quality training materials that are clear, structured, and visually polished, and ready for field use
- Translate complex operational processes into simple, executable training
- Own training programs end-to-end from concept through rollout and iteration
- Apply structured approaches and repeatable processes to improve consistency and scalability of training
- Ensure all content reflects brand standards and supports real restaurant execution
- Leverage data, feedback, and field insights to continuously improve training effectiveness
- Coach, mentor, and manage direct reports and contractors to ensure high-quality deliverables
- Set a high bar for quality, speed, and attention to detail across all training materials
- Provide clear, actionable feedback to improve team output
- Oversee LMS administration, ensuring training is accessible, organized, and easy for restaurant teams to use
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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