Sr. Manager, Operations Training, Popeyes Louisiana Kitchen, US&C

Restaurant Brands International Inc. (RBI) is a global leader in the quick service restaurant industry, known for owning some of the world’s most iconic brands including TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. With nearly $45 billion in annual system-wide sales and over 32,000 restaurants spanning more than 120 countries and territories, RBI has built a strong global presence through decades of delivering quality food and service to millions of customers every day. The company’s commitment to sustainable practices is demonstrated through its Restaurant Brands for Good framework, which focuses on improving outcomes related to food quality, environmental responsibility, and the well-being of people and communities it serves.

RBI’s portfolio of brands are independently operated yet benefit from the scale, shared expertise, and best practices that come from being part of a leading multinational corporation. The company values strong relationships with its franchisees and employees and prides itself on supporting communities and fostering a culture of continuous improvement and innovation.

The Sr. Manager, Operations Training position at RBI offers an exciting opportunity for an experienced professional passionate about restaurant operations and training. This leadership role is vital in driving the strategy, development, and execution of scalable, effective training programs that empower restaurant teams, enhance operational performance, and align closely with business priorities and brand standards.

Situated at the intersection of restaurant operations and learning development, this role requires a hands-on leader who can translate complex operational challenges into clear, actionable training solutions. The successful candidate will oversee training initiatives throughout their lifecycle—from initial concept to launch and ongoing iteration—ensuring every training product is practical, brand-aligned, and measurably impactful in the field. This includes creating a variety of learning tools such as job aids, standard operating procedures (SOPs), eLearning modules, video content, and facilitator-led sessions.

The role demands strong ownership, meticulous attention to detail, and the ability to move quickly in a dynamic environment. Candidates should be comfortable managing multiple projects simultaneously, balancing immediate needs with long-term strategic goals. Collaboration with cross-functional teams including operations, marketing, technology, culinary, and field leaders is essential to ensure training initiatives support overarching business objectives effectively.

Sr. Manager, Operations Training reports to the Director of Operations Training and directly manages a team, providing mentorship and setting high expectations for quality and consistency. The role operates within RBI’s 5-day in-office work schedule, requiring candidates to be onsite to foster collaboration and alignment across teams.

This position is ideal for individuals with a robust background in restaurant operations combined with proven experience in designing and delivering impactful training programs. Familiarity with adult learning methodologies and tools, proficiency in PowerPoint and design software, and the ability to distill complex processes into straightforward learning content are highly valued. The role also entails strategic leadership in leveraging data and user feedback to refine and enhance learning experiences continually.

Joining RBI means becoming part of a forward-thinking global enterprise committed to employee development, innovation, and positive community impact. The company offers a supportive environment where professionals can grow their careers while contributing to the success of some of the most recognizable restaurant brands worldwide.