Sr Manager Events

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job Description

Legends Global is a premier global partner for the world's greatest live events, venues, and brands, delivering an integrated suite of premium services in a white-label capacity. With a network encompassing 450 venues worldwide, hosting over 20,000 events annually and entertaining around 165 million guests, Legends Global holds a leading position in the event and venue management industry. The company specializes in various components including feasibility studies, consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking services, all contributing to the seamless execution and elevated experiences of world-class live events. Legends Global emphasizes a corporate culture grounded in respect, ambitious thinking, collaboration, and bold action. The firm is committed to fostering an inclusive workplace where employees can be authentic, make meaningful impacts, and grow professionally. Winning is a foundational ethos at Legends Global, sustained by team cohesion and collective success. This vibrant workplace boasts a strong commitment to diversity and encourages applications from women, minorities, individuals with disabilities, and protected veterans.

Operating as a Legends Global venue, the KFC Yum! Center in Louisville, Kentucky, is a multi-use entertainment facility that hosts an array of world-class events including concerts, family shows, and sporting events. The venue prioritizes the delivery of a safe, clean, and engaging environment to ensure the highest level of entertainment, guest experience, and customer satisfaction. The Senior Manager of Events & Guest Services at the KFC Yum! Center plays a vital leadership role within the Event Services department and reports directly to the General Manager. This is a salaried, exempt, full-time management position responsible for overall event management, production, and guest service operations. The Senior Manager oversees a team including the Event Manager and full-time staff and is accountable for the flawless execution of diverse events such as collegiate sports games, concerts, and family shows.

Key responsibilities include directing and supervising all operational aspects of event coordination and services, managing staffing and schedules including Manager on Duty rotations, overseeing audio/visual production, security, crowd and risk management, and ensuring compliance with ADA and other regulatory standards. The role requires an individual who can effectively liaise with major stakeholders like the Louisville Cardinals, NCAA, and other partners on event day operations, rules, and procedures. Additionally, the Senior Manager is instrumental in developing and maintaining strong tenant and promoter relationships and troubleshooting guest service issues as they arise. They also play a leadership role in planning, training, and safety management including participation in the arena's Safety Committee. This position demands a proactive, strategic leader with excellent communication skills and the ability to manage, develop, and hold staff accountable. Successful candidates will have a Bachelor's degree, substantial supervisory experience in public assembly or event management, and demonstrate operational knowledge related to live event venues. The role requires flexibility to work extended hours, weekends, holidays, and multiple shifts, reflecting the dynamic nature of the event management industry. Compensation includes a competitive salary commensurate with experience and a comprehensive benefits package featuring medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan.

Job Requirements

Must be able to work events, multiple shifts, long hours, weekends, and holidays
Ability to work with limited supervision and interact with all levels of staff and management
Bachelor's degree from accredited four-year college or university
Five to seven years related experience in the public assembly industry in supervisory or management role or equivalent
Excellent leadership and communication skills
Knowledge of operational procedures and event production
Ability to work effectively under pressure and manage staff
Must be proactive and decisive
Ability to coordinate and direct multiple event operations
Must comply with union contractual obligations and company policies
Ability to work flexible hours including nights and weekends
Physical ability to move quickly throughout arena for extended periods
Ability to stand for long hours during events
Ability to lift or move items up to 50 pounds
Must follow safety protocols and emergency procedures
Must maintain effective relationships with clients and vendors.

Job Qualifications

Bachelor's degree from accredited four-year college or university
Five to seven years related experience and/or training in the public assembly industry in a supervisory or management position or equivalent combination of education and experience
Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements
Engage in independent decision making governed by procedure and policy
Proactive and decisive leader with excellent communication skills and a strategic mindset
Ability to manage, lead, develop, and hold staff accountable
Operate portable radio and standard office equipment
Follow oral and written instructions and communicate effectively
Organize and prioritize work to meet deadlines
Work effectively under pressure and produce accurate results
Maintain effective working relationships with clients, employees, exhibitors, patrons
Remain flexible and adapt to situations as they occur
Experience with AutoCAD preferred
Excellent written and verbal communication skills.

Job Duties

Direct, supervise and schedule all aspects of operations including event coordination and services, event staffing, Manager on Duty schedules, audio/visual production services, security, crowd and risk management, police, fire and safety personnel, and ADA compliance
Manage and supervise the Manager, Events & Guest Services
Assign events to Manager, Events & Guest Services
Manage, coordinate, and plan all aspects of self-assigned events
Serve as the primary liaison between the Louisville Cardinals, the NCAA and the KFC Yum! Center on game day as it pertains to events, rules and regulations, standard operating procedures, guest services and communications
Responsible for all summaries of events produced by the Event Services Department
Establish and maintain effective working relationships with peers, tenants, and vendors
Direct and lead cultivation of relationships with tenants and promoters
Troubleshoot issues during events as they arise including guest services
Ensure union contractual obligations and company policies/procedures are maintained
Anticipate production, logistical, and operation problems and appropriate solutions
Ensure that all aspects of the guest services operation are conducted efficiently and within company and facility policies
Work with Manager, Events & Guest Services to create and implement training programs
Serve on the Safety Committee for the arena
Know and ensure compliance with laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures
Assist with event and guest services management at other Legends Global venues
Develop operating procedures that conform to corporate standards and client objectives
Investigate, analyze, and resolve operational problems and complaints
Conduct periodic staff meetings
Rotate as Manager on Duty maintaining responsibility over clients, staff, patrons, security and safety in assigned buildings.