Keurig Dr Pepper logo

Sr Director Operations

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $190,000.00 - $250,000.00
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Benefits

Medical
Dental
Vision
Paid Time Off
401(k)
Child and elder care
adoption benefits
Paid parental leave
Fertility benefits
Employee Resource Groups
Breastmilk Shipping Services
dependent scholarship program
Education Assistance
Employee assistance program
Personalized Wellness Platform

Job Description

Keurig Dr Pepper (KDP) is a leading beverage company listed on Nasdaq under the ticker KDP. The company boasts a portfolio of over 150 owned, licensed, and partner brands that cater to a wide array of consumer needs and occasions. Operating primarily in North America, KDP holds leadership positions across major beverage categories including carbonated soft drinks, water, juice, and mixers. Some of the iconic brands under the KDP umbrella include Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato®, and Core Hydration®. Additionally, KDP has a global coffee business that spans more than 100 markets, featuring the leading Keurig® single-serve brewing system in the U.S. and Canada, alongside powerhouse brands such as Peet’s, L’OR, Jacobs, and other regional coffee leaders. The company employs over 50,000 people who strive to enhance every beverage and coffee occasion while making a positive impact on people, communities, and the planet.

Keurig Dr Pepper aims to be an employer of choice by providing a culture and opportunities that empower employees to grow and develop professionally. They offer robust benefits designed to support health, wellness, and financial security, along with programs to foster professional growth, development, and a sense of value and appreciation at work. The company is committed to diversity and inclusion, operating as an equal opportunity employer that values all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, age, disability, and other legally protected statuses.

The Senior Director, Regional Operations role at KDP is a pivotal leadership position that focuses on driving operational excellence across a designated region within the company’s portfolio. This role requires a strategic thinker with a results-oriented mindset and a diverse background in operations, warehouse management, logistics, and supply chain. The successful candidate will have deep expertise in managing Direct Store Delivery (DSD) routes to market or B2C environments, supporting brand growth, business development, and people management with a sharp focus on operational quality and safety.

The Regional Operations Leader is responsible for strategic analysis, execution, and organizational development initiatives that align with the company’s financial and non-financial goals. They create and promote a lean mindset to improve safety, productivity, and performance through standardization and process discipline. The role demands proactive leadership to set direction for the team, build high-trust cultures, and foster collaboration across functions including Sales, Finance, Marketing, Human Resources, and Supply Chain.

Key accountabilities of the role include leading and coaching teams to achieve operational excellence, managing annual planning processes in partnership with national leadership, influencing cross-functional collaboration, spearheading continuous improvement initiatives, and ensuring compliance with regulatory and safety standards such as Department of Transportation (DOT) and OSHA. The role also demands the ability to use data analytics and strategic insights to inform decision-making and project management, balancing long-term goals with short-term execution to drive regional and business unit success.

This position offers a competitive annual salary range of $190,000 to $250,000, with placement within this range determined by skills, experience, and other factors. Benefits include medical, dental, vision coverage, paid time off, 401(k) with employer match, child and elder care support, adoption benefits, paid parental leave, fertility benefits, employee resource groups, breastmilk shipping services, dependent scholarship programs, education assistance, employee assistance programs, personalized wellness platforms, and more. An annual bonus based on performance and eligibility is also part of the total rewards package.

The Senior Director must have at least 10 years of progressive leadership experience across warehouse, distribution, supply chain, and delivery operations, preferably in the consumer packaged goods (CPG) industry or similar B2C and retail environments. Strong knowledge of DOT, EHS, OSHA regulations, and experience managing union and non-union frontline workforces are essential. The role requires extensive travel, approximately 75% or more, to support operational oversight and leadership across locations.

Joining KDP means becoming a part of a dynamic team proud of its innovative brands, strategic partnerships, and commitment to growth and excellence. This role is key to advancing KDP’s operational capabilities and ensuring the company continues to deliver exceptional value to its customers and stakeholders.

Job Requirements

  • 10+ years of leadership experience in positions of increasing responsibility
  • Successful experience in working in Warehouse, Distribution, Supply Chain and/or Delivery Operations
  • Experience in consumer packaged goods (CPG), B2C, retail and distribution a plus
  • Strong understanding of Department of Transportation (DOT), Federal, State and Environmental Health & Safety (EHS) and OSHA compliance
  • Experience with a frontline workforce in both union and non-union environments
  • Leverages data to develop a clear and coherent data driven strategy
  • Ability to travel 75% or more

Job Qualifications

  • 10+ years of leadership experience in positions of increasing responsibility
  • Successful experience in working in Warehouse, Distribution, Supply Chain and/or Delivery Operations
  • Experience in consumer packaged goods (CPG), B2C, retail and distribution a plus
  • Strong understanding of Department of Transportation (DOT), Federal, State and Environmental Health & Safety (EHS) and OSHA compliance
  • Experience with a frontline workforce in both union and non-union environments
  • Data analytics & strategic insights
  • Leverages data to develop a clear and coherent data driven strategy
  • Leverage relevant external insights to develop a strategic agenda
  • Project management – ability to execute projects from start to finish and communicate clearly
  • Judgment – ability to proactively identify business opportunities and deliver innovative solutions
  • Influence – ability to leverage internal and external relationships to drive strategic agenda and alignment
  • Ability to travel 75% or more

Job Duties

  • Lead, coach and develop a team to deliver top-notch execution and achieve operational excellence
  • Lead teams in annual planning process in partnership and alignment with national Direct Store Delivery Sales and Operations leadership team, including development of SMART objectives, strategies, and sales plans
  • Drive decision-making that will lead to enhancements and process improvements
  • Leverage consumer insights to develop programs that will increase conversion at the point of purchase and measure the effectiveness of account-specific programs
  • Build a high-performing team and build bench strength for future leadership roles - ability to identify top talent, provide ongoing coaching/feedback, manage dynamic change, identify training needs to enhance skill sets, and conduct career path discussions and progression planning
  • Identify and reinforce positive leadership behaviors to drive change and raise the bar on performance
  • Grow employee engagement & inclusion
  • Work with location leadership teams to ensure proactive, consistent approach to driving engagement and inclusion
  • Strategically partner with leadership team and recruiting to ensure the workforce represents our local communities
  • Encourage and support employees to engage in Employee Resource Groups
  • Set the strategic direction and vision for the regional operational excellence
  • Identify and drive cross-functional alignment between sales, operations and supply chain
  • Provide leadership and management of AOP development and the planning process
  • Partner with Network Optimization teams to ensure operational effectiveness for both warehouse operations and distribution routes
  • Support all new business and acquisition efforts
  • Drive reduction in waste by ensuring assigned region meets or exceeds break/shrink/obsolescence goals on a cost per case basis
  • Ensure labor costs in the warehouse and delivery operations of assigned region meet or beat plan on a cost per case basis by driving home Warehouse University principles, including the deployment of the Warehouse Self Assessment tool
  • Collaboration/Alignment with Key Stakeholders
  • Work in close partnership with region sales leader to design and execute on strategic plans, customer service and delivery optimization
  • Partner and effectively build relationships with Sales and Marketing leadership including Fountain Foodservice Sales, Warehouse Direct, Packaged Beverages Immediate Consumption, Cola/ISO Systems, Managed Services, Convenience, Brand Marketing, Category Management, Market Research and Finance
  • Work closely with cross functional partners to identify potential business risks
  • Identify and drive cross-functional alignment behind priority channels and customers, including supply chain and demand planning
  • Continuous improvement, operational efficiencies and effectiveness
  • Lead the Operations teams to ensure consistency of constant continuous improvement culture
  • Partner with Network Optimization teams to delivery continuous improvements
  • Lead and coach leaders and the frontline to increase productivity and efficiencies in day to day operations
  • Drive increase in First Pass Yield (FPY) and On Time and Accurate (OTA) score by addressing routing and delivery issues as well as ensuring pick accuracy exceeds 99.8 percent through full execution of Voice Pick standards and compliance to daily checklist and reduction of haulbacks
  • Keep our employees safe and healthy
  • Lead DOT compliance efforts for delivery organization
  • Partner with Employee Health & Safety teams to drive a culture focused on safety first both in our locations and when employees in the trade and on the road
  • Drive accident and injury reduction and vehicle accident reduction targets in assigned region
  • Provide case management and follow up on all SAFE system cases and ensure that proper accident investigations, classifications, follow-ups and Root Cause Counter Measures are determined
  • Lead and ensure regulatory compliance by conducting OSHA style audits and ensuring closure of any regulatory gaps to achieve 100 percent regulatory compliance

Job Criteria

Experience

Expert Level (7+ years)


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