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Sr Director, Event Technology I, Venues- The Diplomat Beach Resort, Hollywood FL
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $74,182.00 - $96,437.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee assistance program
Flexible spending account
Job Description
Encore is a leading event technology company specializing in providing comprehensive audiovisual, event production, and technical services across various venues including hotels, convention centers, and large-scale event spaces. Known for its commitment to innovation, quality, and customer satisfaction, Encore partners with industry-leading venues to deliver world-class event experiences. The organization fosters a dynamic and inclusive workplace culture that values diversity, professional growth, and teamwork. With a focus on leveraging cutting-edge technology and dedicated service, Encore strives to set the standard in the event technology and live event service industry, ensuring client success through tailored and impactful event solutions.
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Job Requirements
- Bachelor’s degree preferred or equivalent experience
- minimum 7 years of audio-visual experience
- minimum 7 years of operations supervisory or management experience
- 5 years customer service or hospitality experience preferred
- strong relationship management skills
- financial acumen including sales planning, forecasting and CRM
- excellent communication and presentation skills
- ability to lead growth initiatives
- proficiency in computer hardware and software including Microsoft Office
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- 7+ years of audio-visual experience
- 7+ years of operations supervisory or management experience
- 5+ years customer service or hospitality experience preferred
- effective relationship management skills
- strong financial acumen including sales planning, forecasting, and CRM
- excellent written and oral communication skills
- ability to support growth initiatives
- proficiency with computer hardware and software including Microsoft Office
- effective leadership, customer satisfaction, and people development focus
Job Duties
- Develop and maintain strong relationships with clients at all levels
- service high profile and visibility events
- act as a point of escalation when needed
- establish and maintain valuable industry relationships
- identify key issues and decision makers for contract renewal
- create and participate in business review presentations
- identify new revenue opportunities and partner with regional leadership
- manage efficient and profitable operations with focus on revenue maximization
- support achievement of financial goals through collaboration
- train and direct leadership teams to complete reports
- analyze reports and budgets to manage the business
- enforce billing system utilization and approval
- collaborate during operational planning processes
- review location P & L and develop action plans
- confirm timely payment processing
- plan and execute events according to production standards
- hold operations team accountable for daily floor operations
- direct equipment inventory control and maintenance
- analyze schedules and resources for labor and equipment sharing
- ensure management presence at venue meetings
- review events and budgets with operations leadership
- collaborate with regional teams as necessary
- perform duties akin to running an independent business
- accountable for budgeted revenue completion
- provide technical support and act as escalation point
- ensure staff technical competency
- utilize company computer systems effectively
- manage security and maintenance of equipment
- analyze equipment needs and submit CAPEX requests
- utilize systems to improve efficiencies
- conduct site visit reviews for SOP adherence
- cultivate and maintain relationships with customers and supporting departments
- direct team to exceed customer expectations
- monitor events and customer satisfaction
- enforce team professional image and standards
- foster company core values
- promote culture of high performance and accountability
- manage performance and staffing
- navigate union labor market
- lead human resource activities
- mentor and coach team members
- ensure training compliance
- review succession planning
- recommend training opportunities
- enforce safety practices
- partner with leadership and HR to analyze engagement
- implement DEI initiatives
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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