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Sr Director, Event Technology I - The Boca Resort, Boca Raton, FL
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Bonuses
Employee Discounts
Training opportunities
Job Description
Encore is a leading global provider of event technology and production services, renowned for delivering innovative solutions that bring events to life across various venues including hotels, convention centers, and outdoor spaces. As a dynamic and innovative company specializing in audio-visual technology and event management, Encore prides itself on combining state-of-the-art technology with exceptional service to create memorable and seamless event experiences for clients worldwide. The company’s reputation for professionalism, commitment to quality, and continuous improvement has made it a trusted partner for high-profile and high-visibility events, ranging from corporate conferences to large-scale entertainment productions.
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Job Requirements
- Bachelor's degree preferred or equivalent experience
- Minimum 7 years of audio-visual experience
- Minimum 7 years of operations supervisory or management experience
- Preferred 5+ years of customer service or hospitality experience
- Strong relationship management skills
- Proficient in financial management including sales planning and forecasting
- Excellent communication and presentation skills
- Ability to lead and develop teams
- Proficiency with computer systems and software
- Capacity to work flexible hours including evenings, weekends, and holidays
- Ability to meet physical demands including standing, walking, lifting, and handling equipment
Job Qualifications
- Bachelor's degree or equivalent experience
- 7+ years of audio-visual experience
- 7+ years of operations supervisory or management experience
- 5+ years of customer service or hospitality experience preferred
- Effective relationship management skills
- Strong financial acumen including sales planning, forecasting, and CRM
- Excellent written, oral communication and presentation skills
- Ability to support growth initiatives
- Proficiency with computer hardware, software, internet, and Microsoft Office
- Effective leadership abilities with a focus on customer satisfaction and people development
Job Duties
- Develop and maintain strong relationships with clients at all levels and provide outstanding customer service
- Service high profile and visibility events and act as a point of escalation
- Establish and maintain valuable industry relationships with venue hotel management and production/expo teams
- Identify key issues and decision makers to influence contract renewal and leverage internal resources
- Create and participate in business review presentations
- Identify new revenue opportunities and partner with regional leadership
- Manage efficient and profitable operation focusing on revenue maximization and cost control
- Support achievement of financial goals by coordinating sales and operations teams
- Train and direct leadership to complete reports and budget analysis
- Enforce billing system utilization and invoice approval
- Plan and execute events according to production standards
- Oversee daily floor operations, scheduling, equipment setup, and strikes
- Manage inventory control procedures ensuring safety and quality
- Analyze schedules and resources and recommend labor and equipment sharing
- Ensure management presence at venue meetings
- Collaborate with select services regional management
- Act as technical support resource for sales and operations
- Ensure security, transportation, and maintenance of equipment
- Lead with customer service excellence and exceed internal and external expectations
- Foster team development, address performance, and maintain staffing levels
- Navigate union labor dynamics if applicable
- Implement safety practices and DEI initiatives
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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