Job Overview
Compensation
Hourly
Range $33.00 - $40.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan with company match
Paid Time Off
Life insurance
short and long term disability benefits
health and dependent care flexible spending accounts
Commuter Benefits
parental and caregiver leave
Tuition Reimbursement
Job Description
Getinge is a global leader dedicated to improving healthcare by offering innovative and life-saving technology solutions. With over 12,000 employees worldwide and a presence in more than 135 countries, Getinge provides hospitals and life science institutions with state-of-the-art products and services designed to enhance clinical outcomes and streamline clinical workflows. The company focuses on a range of critical areas including intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life sciences. At Getinge, the mission is to make advanced healthcare technologies accessible to more people, ensuring better care for patients across the globe. The company culture fosters diversity, collaboration, and professional growth, making it an inspiring place to build a career.
The Sr. DHS Onsite Support Specialist position plays a crucial role within Getinge’s Digital Health Solutions (DHS) division. This role is primarily focused on providing onsite support for the Tegris OR Integration system at a single customer site. The specialist acts as the frontline expert for Tegris products, maintaining system functionality and ensuring exceptional customer service is delivered daily in a complex healthcare environment. This job demands a high level of technical expertise, problem-solving skills, and the ability to collaborate effectively with operating room staff. Responsibilities include troubleshooting and maintenance of Tegris products, managing support cases at multiple levels, providing end-user training, and participating in ongoing company training and development. The position also requires adherence to company quality standards and protocols, as well as a professional demeanor in all customer and colleague interactions.
An ideal candidate for this role is someone passionate about healthcare technology, highly organized, detail-oriented, and motivated to work independently in a dynamic, fast-changing setting. The specialist must demonstrate an ability to understand sophisticated client-server technologies, networking, and IT security principles. With a competitive pay rate ranging from $33.00 to $40.00 per hour, this full-time role offers comprehensive benefits including health, dental and vision insurance, paid time off, 401(k) matching, tuition reimbursement, and other supportive programs aimed at employee well-being. Getinge values equal opportunity and provides accommodations throughout the recruitment process to promote an inclusive and supportive work environment. This position is an excellent opportunity to contribute to life-saving innovations at an established industry leader while advancing one’s career in healthcare IT support.
The Sr. DHS Onsite Support Specialist position plays a crucial role within Getinge’s Digital Health Solutions (DHS) division. This role is primarily focused on providing onsite support for the Tegris OR Integration system at a single customer site. The specialist acts as the frontline expert for Tegris products, maintaining system functionality and ensuring exceptional customer service is delivered daily in a complex healthcare environment. This job demands a high level of technical expertise, problem-solving skills, and the ability to collaborate effectively with operating room staff. Responsibilities include troubleshooting and maintenance of Tegris products, managing support cases at multiple levels, providing end-user training, and participating in ongoing company training and development. The position also requires adherence to company quality standards and protocols, as well as a professional demeanor in all customer and colleague interactions.
An ideal candidate for this role is someone passionate about healthcare technology, highly organized, detail-oriented, and motivated to work independently in a dynamic, fast-changing setting. The specialist must demonstrate an ability to understand sophisticated client-server technologies, networking, and IT security principles. With a competitive pay rate ranging from $33.00 to $40.00 per hour, this full-time role offers comprehensive benefits including health, dental and vision insurance, paid time off, 401(k) matching, tuition reimbursement, and other supportive programs aimed at employee well-being. Getinge values equal opportunity and provides accommodations throughout the recruitment process to promote an inclusive and supportive work environment. This position is an excellent opportunity to contribute to life-saving innovations at an established industry leader while advancing one’s career in healthcare IT support.
Job Requirements
- B.S. in Information Systems, Information Technology or computer-related field, or equivalent combination of education and experience
- 4 years’ experience in healthcare IT, OR technologies, or Sterile Processing technologies
Job Qualifications
- B.S. in Information Systems, Information Technology or computer-related field, or equivalent combination of education and experience
- Demonstrated success in maintaining high levels of customer satisfaction
- Strong ability to solve complex problems
- Understanding of client/server technologies, networking, and IT security topics
- Strong attention to detail and highly organized
- Strong team player who thrives in a collaborative environment
- Motivated and able to work without direct supervision
- Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities
Job Duties
- Provide excellent Tegris support onsite
- Prompt, professional, and courteous maintenance of Tegris products to meet guaranteed response times
- Ownership of Tegris Level 1 and 2 support cases
- Advanced Tegris problem solving
- Escalating Tegris Level 3 support cases to Engineering
- Ongoing end-user training as requested
- Ensure adherence to company quality system processes, protocols, and SOP’s
- Establish and maintain positive and cooperative working relationships with customers and colleagues
- Maintain personal competence for meeting job responsibilities through effective use of product information and technical data
- Participate in training seminars, meetings, and on-the-job training programs
- Enhance company’s image by participating in regional and national trade shows when required
- Comply with all company policies and perform other related responsibilities and assignments as required
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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