Sr Customer Service Representative-Onsite

Packaging Corporation of America (PCA) is a Fortune 500 company recognized for its comprehensive packaging solutions that serve a broad spectrum of industries. As a leading manufacturer in the corrugated packaging sector, PCA is dedicated to helping businesses of all sizes package, transport, and display their products efficiently and effectively. The company's white paper division is equally committed to delivering Paper With Purpose, emphasizing both exceptional customer service and operational excellence. With a strong workforce of approximately 15,000 team members across more than 100 locations throughout the United States, PCA is deeply invested in meeting the unique and local needs of its customers. The company prides itself on a mission to exceed expectations in performance and environmental responsibility, promoting sustainability while fostering business growth and innovation.\n\nThe role of Senior Customer Service Representative at PCA is pivotal within the organization, acting as a crucial bridge between customers and internal teams. This position primarily focuses on delivering superior customer service by addressing inquiries related to product availability, pricing, freight rates, allocations, and delivery schedules. The Senior Customer Service Representative is entrusted with receiving new orders, tracking ongoing orders to ensure timely delivery and accurate processing, as well as resolving any customer complaints or billing issues that arise. Typically handling larger and more complex customer accounts, the Senior Customer Service Representative is expected to demonstrate a high level of professionalism, attentiveness, and problem-solving ability. This role demands excellent communication skills, as it involves coordinating between sales, production, and design teams to fulfill customer requirements precisely. Additionally, maintaining organized customer files and managing inventory in alignment with forecasts and schedules form an essential part of this role. Given PCA's emphasis on quality and customer satisfaction, the Senior Customer Service Representative plays an integral part in sustaining long-term business relationships and supporting company growth through operational excellence and customer-centric service strategies. The position offers a competitive salary range between $54,000 and $79,000 annually, along with an attractive benefits package, providing a rewarding career opportunity for qualified candidates committed to excellence and teamwork in a dynamic manufacturing environment.