Sr Crew Manager, Inflight

American Airlines is the largest airline in the world, known for its extensive global network and commitment to providing exceptional travel experiences to millions of passengers every year. With a robust presence in major hubs like Charlotte Douglas International Airport and operations spanning across multiple cities, American Airlines has built a reputation for reliability, safety, and customer service excellence. As a company deeply invested in its workforce, American Airlines fosters a culture of inclusion, diversity, and continuous growth, ensuring that employees feel empowered to bring their best selves to work each day. The airline also supports professional development through ongoing training, advancement opportunities, and strong leadership initiatives.

This particular opportunity is for the role of Senior Inflight Manager at the Charlotte Douglas International Airport (CLT) location, with responsibilities extending to Fort Worth, TX. This position falls within the Inflight team under the Customer Experience group, emphasizing leadership, operational safety, and exceptional customer service. As a Senior Inflight Manager, you will be instrumental in leading and engaging flight attendants, ensuring a high-performing and safe operation. You will be highly visible and hands-on, supporting flight attendants both on the flight line and at the gate to facilitate tools and resources required for timely and safe departures. This role demands a proactive leader who thrives in a fast-paced, dynamic environment with a passion for safety, teamwork, and leadership.

Your workday will be varied and fulfilling, encompassing resource allocation, supporting teams to achieve operational goals, and fostering effective communication across departments. You may participate in essential working groups and projects designed to enhance station operations and overall performance. The role includes onboarding, mentoring new inflight operations team members, and serving as a project manager for new hire programs or other ad hoc projects. An essential part of your responsibilities will be acting as an escalation point for flight attendants, addressing their concerns and staffing issues with minimal oversight.

American Airlines values leadership that can analyze data, make informed decisions, and lead with inclusivity and employee engagement. Your ability to listen actively, think critically, and prioritize under demanding conditions will directly impact the overall station performance and customer satisfaction. The position requires on-site work at the assigned base with shift flexibility including weekends and holidays. Being part of the American Airlines family means more than just a job – it offers a chance to grow, travel, and thrive in one of the most respected global brands in aviation.

Benefits of the role include competitive pay, travel perks covering up to 365 destinations worldwide, comprehensive health benefits effective from day one, wellness programs to support your personal development, 401(k) contributions after one year, and additional benefits such as employee assistance programs, pet insurance, and discounts on travel-related services. American Airlines is committed to creating an inclusive work environment with over 20 Employee Business Resource Groups, supporting team members in their career journeys and fostering a workplace that celebrates diversity.

Joining American Airlines as a Senior Inflight Manager means being part of a global team dedicated to the safety, comfort, and satisfaction of travelers on life’s journey. It is an exciting and rewarding role perfect for leaders who want to make a significant impact while enjoying the benefits of a vibrant and supportive corporate culture.