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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development programs
Diversity and inclusion initiatives
Job Description
CBRE is a global leader in real estate services, providing comprehensive solutions to clients worldwide. Recognized for its commitment to excellence, integrity, and innovation, CBRE offers a dynamic workplace where employees are empowered to grow professionally and personally. The company prioritizes a culture of respect, diversity, and inclusion, ensuring that every team member is valued and supported. CBRE’s Workplace Experience function plays a critical role in delivering exceptional service and creating welcoming environments for clients, guests, and tenants across numerous properties.
The role of a Senior Concierge at CBRE is pivotal within the Workplace Experience team, tasked with the resp... Show More
The role of a Senior Concierge at CBRE is pivotal within the Workplace Experience team, tasked with the resp... Show More
Job Requirements
- Authorized to work in the United States without visa sponsorship now or in the future
- High school diploma or GED or equivalent experience
- 3-4 years of relevant customer service or hospitality experience
- Flexible and open work schedule
- Strong communication skills
- Ability to engage warmly with clients and guests
- High attention to detail
- Ability to understand and act on instructions
- Physical capability to stand, bend, stoop, push, pull, and lift up to 40 lbs
Job Qualifications
- High school diploma or GED or equivalent experience
- Minimum of 3-4 years of front desk, concierge, customer service, or hospitality experience
- Strong verbal and written communication skills
- Ability to engage with new people warmly
- Attention to detail
- Ability to comprehend, interpret instructions, and ask clarifying questions
- Comfortable presenting information to groups
- Knowledge of basic security and emergency procedures
- Ability to work with flexible schedules
- Ability to perform physical activities such as standing for long periods and lifting up to 40 lbs
Job Duties
- Be the first point of contact for all those entering the facility
- Greet visitors with a friendly and welcoming demeanor
- Record and log service requests and track the statuses
- Provide administrative assistance to management as needed
- Arrange and confirm recreational, dining, and business activities for requestors
- Deliver world-class customer service to all individuals in the facility
- Build and maintain a database of local business recommendations
- Follow property-specific security and emergency procedures
- Address inquiries and complaints with professionalism
- Resolve complex problems and identify new solutions
- Lead by example and model CBRE RISE values
- Guide team members in applying practices and procedures
- Work to build consensus and ensure positive customer outcomes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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