Sr. Candy Concierge

See's Candies is a distinguished name in the confectionery industry, celebrating a rich heritage dating back to 1921. Renowned for its steadfast commitment to 'Quality without Compromise,' this company has crafted a lasting reputation by consistently delivering premium candy and outstanding customer service. With an extensive network of over 250 retail shops across the United States, complemented by a growing e-commerce presence and expanding international opportunities, See's Candies has established itself as a leader in the sweet treat marketplace. The company's dedication to excellence is reflected not only in the products they offer but also in their approach to customer engagement and business growth. Committed to growing and thriving in its second century, See's Candies seeks friendly, enthusiastic individuals who are passionate about contributing to the company's success and upholding its core principles.

The Customer Service Representative role at See's Candies is pivotal to maintaining the outstanding standards the company is known for. This full-time position is centered around providing exceptional multi-channel customer service, effectively managing inquiries, order processing, and issue resolution with a professional, accurate, and enthusiastic approach. The representative supports sales goals by employing knowledgeable communication and upselling techniques tailored to customer needs, contributing directly to the company’s growth. Beyond customer interaction, the role involves mentoring seasonal staff, ensuring high performance standards within the team, and participating in ongoing training to stay current on products, promotions, and service practices. With an expected pay range of $22-25 per hour, the actual base pay may vary based on several factors, including market location, experience, and skills. This role demands a customer-focused, detail-oriented, and tech-savvy individual with strong communication skills and a commitment to See’s Core Principles. The position offers an exciting opportunity to be part of a storied company known for its quality and customer-centric approach, while also allowing for personal growth and professional development in a dynamic and supportive environment.