Springhill Suites Phoenix North - Front Desk Agent

Phoenix, AZ, USA|Onsite

Job Overview

Compensation

Hourly

Exact $16.50

Work Schedule

Rotating Shifts

Day Shifts

Weekend Shifts

Benefits

Daily Pay

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

term life insurance

Paid Time Off

Employee assistance program

401k Retirement Plan

Job Description

Our hotel is a sophisticated Marriott property located in North Phoenix, AZ, offering stylish, all-suite accommodations ideal for both leisure and business travelers. Nestled near the Metrocenter Mall and within walking proximity to numerous dining options, our hotel combines modern conveniences with prime location advantages. We stand out with our commitment to exceptional guest experiences, offering complimentary hot breakfast, a 24-hour fitness center, and easy access to local attractions such as Castles and Coasters, Gila River Arena, and the University of Phoenix Stadium. Business travelers will appreciate our proximity to key venues including the Black Canyon Conference Center, the Bureau of Land Management National Training Center, and convenient access to Phoenix Sky Harbor International Airport via I-17.

We are seeking to hire a Front Desk Agent who will serve as the friendly face and first point of contact for our guests. This role is pivotal in delivering warm welcomes, smooth check-ins, and seamless check-outs, ensuring each guest's stay is comfortable and memorable. The Front Desk Agent must be adept at multitasking — managing reservations, guest inquiries, and unexpected challenges with efficiency and grace. This position demands excellent communication skills, the ability to solve problems quickly, and a genuine passion for hospitality.

The role offers a dynamic schedule primarily covering evening shifts from 3 PM to 11 PM, with some morning shifts from 7 AM to 3 PM, and requires open availability including weekends. Candidates interested in providing top-tier customer service and contributing to a positive team environment will find this opportunity rewarding. Full-time employees become eligible after an initial probation period for a competitive benefits package including medical, dental, and vision coverage, paid time off, disability income, life insurance, and a 401k retirement plan. We are also proud to offer daily pay options for eligible employees.

Job Requirements

Open availability including weekends
Willingness to work a mix of morning and mostly evening shifts
Ability to provide exceptional customer service
High school diploma or equivalent
Experience in hotel or related hospitality field preferred
Proficiency with hotel management software and Microsoft Office
Strong communication and multitasking abilities

Job Qualifications

High school diploma or equivalent
Experience in hospitality or hotel front desk operations preferred
Familiarity with hotel management software
Proficiency in Microsoft Office
Strong communication and interpersonal skills
Ability to multitask and work efficiently in a fast-paced environment
Problem-solving skills and a customer service-oriented attitude

Job Duties

Greet guests warmly and facilitate smooth check-in and check-out processes
Manage guest reservations and respond to inquiries promptly
Coordinate with housekeeping and maintenance to address guest requests and room availability
Handle guest complaints and resolve issues efficiently
Maintain accurate financial records including cash handling and transaction processing
Utilize hotel management software and Microsoft Office suite to ensure accurate data entry and communication
Provide information about hotel facilities and local attractions