SpringHill Suites Austin Parmer/Tech Ridge - Operations Manager OEM
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Daily Pay
Medical
Dental
Vision
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Our hotel is a premier destination located in north Austin, Texas, recognized for exceptional guest service with a TripAdvisor Certificate of Excellence. Conveniently situated just off I-35 on Parmer Lane, guests enjoy easy access to downtown Austin, the Domain shopping area, and key corporate offices such as Dell and Samsung. Renowned for true Texan hospitality, the hotel features spacious suites with separate living areas, flat-screen TVs, microwaves, and mini-fridges, offering 25% more space than typical hotel rooms. The hotel serves a complimentary breakfast buffet that includes classic American fares alongside healthy choices like oatmeal and fresh fruit. Business and leisure travelers appreciate free property-wide WiFi and convenient proximity to notable destinations including 6th Street and Zilker Park.
The position available is for an Operations Manager who will play a critical role in ensuring smooth and efficient operations of the hotel. Reporting directly to the Department Head or General Manager, the Operations Manager will oversee routine operational tasks and supervise the back-of-house departments such as housekeeping, engineering, maintenance, food and beverage, and front office in the absence of key managerial personnel. This role is instrumental in supporting hotel profitability by focusing on cost control, revenue generation, guest satisfaction, and employee development. The Operations Manager will also assist the General Manager with financial reporting and ensure compliance with corporate and brand standards.
This role demands a hands-on leader capable of working effectively in high-pressure situations while maintaining composure. The successful candidate will be expected to foster a positive, team-oriented environment that empowers employees to make guest-focused decisions. In addition to supervising various departments, the Operations Manager will ensure adherence to safety and operational standards as well as participate actively in service training and recruitment. The position requires flexibility in work hours and the ability to cover Manager on Duty shifts. This is an exempt level position with responsibilities that extend as needed to fulfill operational requirements. The role provides a promising career advancement opportunity within the hospitality industry and encourages relocation for promotional growth. The hotel values high professional standards, including grooming and dress code compliance, enhanced by a supportive corporate training program and certification requirements.
The position available is for an Operations Manager who will play a critical role in ensuring smooth and efficient operations of the hotel. Reporting directly to the Department Head or General Manager, the Operations Manager will oversee routine operational tasks and supervise the back-of-house departments such as housekeeping, engineering, maintenance, food and beverage, and front office in the absence of key managerial personnel. This role is instrumental in supporting hotel profitability by focusing on cost control, revenue generation, guest satisfaction, and employee development. The Operations Manager will also assist the General Manager with financial reporting and ensure compliance with corporate and brand standards.
This role demands a hands-on leader capable of working effectively in high-pressure situations while maintaining composure. The successful candidate will be expected to foster a positive, team-oriented environment that empowers employees to make guest-focused decisions. In addition to supervising various departments, the Operations Manager will ensure adherence to safety and operational standards as well as participate actively in service training and recruitment. The position requires flexibility in work hours and the ability to cover Manager on Duty shifts. This is an exempt level position with responsibilities that extend as needed to fulfill operational requirements. The role provides a promising career advancement opportunity within the hospitality industry and encourages relocation for promotional growth. The hotel values high professional standards, including grooming and dress code compliance, enhanced by a supportive corporate training program and certification requirements.
Job Requirements
- At least 3 years progressive experience in a rooms or food and beverage department at a hotel
- Previous supervisory experience required
- Proficient in Windows operating systems
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems including anticipating, preventing, identifying, and solving problems
- Must have the ability to assimilate complex information from disparate sources
- Must be effective at listening to, understanding, clarifying and resolving concerns of co-workers and guests
- Must be able to work with financial information and basic arithmetic
- Must be able to convey information and ideas clearly
Job Qualifications
- At least 3 years progressive experience in a rooms or food and beverage department at a hotel
- Previous supervisory experience
- Proficient in Windows operating systems
- Effective problem-solving and decision-making skills
- Ability to work well under pressure and maintain composure
- Strong listening and communication skills
- Ability to understand financial data and basic arithmetic
- College degree preferred but experience may substitute
- Knowledge of hotel operational standards
- Ability to develop and motivate a team
Job Duties
- Supervise back-of-house operating departments including housekeeping, engineering, and maintenance
- Assist General Manager in financial reporting and operational compliance
- Ensure exceptional guest satisfaction through support and employee empowerment
- Participate in Manager on Duty coverage and assist in recruitment and training
- Maintain adherence to hotel inspection and preventive maintenance programs
- Promote a positive work environment and effective communication among staff
- Greet guests in public areas during peak times and offer assistance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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