Springfield Family Supports Program Coordinator
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.00 - $32.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
flexible schedule
commuting assistance
Job Description
New North Citizens' Council (NNCC) is a community-based nonprofit organization located in Springfield, Massachusetts, dedicated to enhancing the quality of life for local residents through various programs in education, workforce development, family support, and community services. Established with a commitment to equity, inclusion, and culturally responsive service delivery, NNCC plays an essential role in fostering community connections and supporting underserved populations in the Springfield area. NNCC's mission emphasizes collaboration with families, service providers, and community stakeholders to create impactful and sustainable change, making it a pivotal organization in the support of family and child well-being within the region.
The Springfield Family Supports Program Coordinator is a full-time, exempt position reporting directly to the Chief of Family and Child Services at NNCC. This role offers a competitive salary range from $60,000 to $66,000 and involves comprehensive coordination and advancement of the Springfield Family Supports Coalition’s mission. The Coordinator is instrumental in bringing together parents, caregivers, community stakeholders, and service providers to improve access to resources, strengthen family support systems, and address service gaps within the community.
In this capacity, the Coordinator facilitates strategic planning, community engagement, leadership development, advocacy, and systems-level collaboration aimed primarily at supporting families involved with or impacted by the Department of Children and Families (DCF). Acting as the liaison among families, providers, community organizations, and public stakeholders, the Coordinator ensures that family voices are central to decision-making and program development. The position necessitates strong project management, community organizing, and communication skills to foster meaningful partnerships, spearhead program initiatives, and manage resources effectively.
Key responsibilities include developing the Coalition’s governance structure, coordinating annual action plans and budgets, and organizing Coalition meetings and events that promote community awareness and family engagement. The role demands advisory and advocacy capabilities to elevate family-centered policies and collaborate on advocacy campaigns, community forums, and public awareness activities. The Coordinator also oversees data collection, evaluation, and the creation of data-driven solutions to optimize service delivery.
Additionally, the Coordinator supports resource development through identifying grants, assisting with proposals, and fostering relationships with funders and community partners. This role requires a commitment to diversity, equity, inclusion, and family-centered practices, along with the ability to travel locally and attend events outside standard business hours. As part of NNCC’s team, the Coordinator will contribute to sustaining and growing impactful family support initiatives within a culturally diverse community, enhancing the overall resilience and well-being of Springfield families.
The Springfield Family Supports Program Coordinator is a full-time, exempt position reporting directly to the Chief of Family and Child Services at NNCC. This role offers a competitive salary range from $60,000 to $66,000 and involves comprehensive coordination and advancement of the Springfield Family Supports Coalition’s mission. The Coordinator is instrumental in bringing together parents, caregivers, community stakeholders, and service providers to improve access to resources, strengthen family support systems, and address service gaps within the community.
In this capacity, the Coordinator facilitates strategic planning, community engagement, leadership development, advocacy, and systems-level collaboration aimed primarily at supporting families involved with or impacted by the Department of Children and Families (DCF). Acting as the liaison among families, providers, community organizations, and public stakeholders, the Coordinator ensures that family voices are central to decision-making and program development. The position necessitates strong project management, community organizing, and communication skills to foster meaningful partnerships, spearhead program initiatives, and manage resources effectively.
Key responsibilities include developing the Coalition’s governance structure, coordinating annual action plans and budgets, and organizing Coalition meetings and events that promote community awareness and family engagement. The role demands advisory and advocacy capabilities to elevate family-centered policies and collaborate on advocacy campaigns, community forums, and public awareness activities. The Coordinator also oversees data collection, evaluation, and the creation of data-driven solutions to optimize service delivery.
Additionally, the Coordinator supports resource development through identifying grants, assisting with proposals, and fostering relationships with funders and community partners. This role requires a commitment to diversity, equity, inclusion, and family-centered practices, along with the ability to travel locally and attend events outside standard business hours. As part of NNCC’s team, the Coordinator will contribute to sustaining and growing impactful family support initiatives within a culturally diverse community, enhancing the overall resilience and well-being of Springfield families.
Job Requirements
- Bachelor's degree or equivalent
- Minimum of three years experience in relevant fields
- Working knowledge of DCF-involved families’ needs
- Experience facilitating community engagement activities
- Strong organizational and communication skills
- Ability to work collaboratively across organizations
- Analytical and problem-solving skills
- Valid driver’s license and reliable vehicle access
- Commitment to diversity, equity, and inclusion
- Ability to travel locally and attend evening or weekend events
- Ability to lift and carry materials for meetings and events
Job Qualifications
- Bachelor's degree in social work, public administration, human services, community development, community organizing, or related field or equivalent
- Minimum of three years experience in community engagement, family support services, coalition building, advocacy, or program coordination
- Working knowledge of the needs and challenges experienced by DCF-involved families
- Experience facilitating meetings, trainings, or community engagement activities
- Strong organizational, project management, and communication skills
- Experience working collaboratively across multiple organizations and stakeholder groups
- Demonstrated ability to analyze information, solve problems, and implement innovative solutions
- Valid driver’s license and access to a reliable, insured vehicle
- Commitment to diversity, equity, inclusion, and family-centered practices
- Master's degree in social work, public administration, community development, or related field preferred
- Multilingual proficiency preferred
- Experience with grassroots organizing and community mobilization preferred
- Grant writing and resource development experience preferred
- Experience developing and supporting advisory groups, councils, or coalitions preferred
- Experience working within systems-based collaborative initiatives involving multiple agencies and stakeholders preferred
Job Duties
- Facilitate the development, implementation, and improvement of the Coalition’s governance structure and operating procedures
- Coordinate and guide annual action plans, goals, and budgets with Coalition members and Chief of Family and Child Services
- Support the implementation of Coalition initiatives aligned with strategic priorities
- Foster partnerships among parents, caregivers, service providers, community organizations, and public agencies
- Recruit, engage, and retain diverse Coalition members
- Create and implement leadership development opportunities for parent leaders and community volunteers
- Coordinate Coalition meetings, workgroups, trainings, and community engagement activities
- Collaborate on planning and implementing events for family engagement and community awareness
- Manage program budgets in partnership with Chief of Family and Child Services
- Develop innovative, systems-based approaches for referrals, care coordination, and comprehensive service delivery
- Develop and maintain data collection and evaluation systems to support decision-making
- Analyze community and program data to identify trends and service gaps
- Utilize data to strengthen partnerships and improve service access
- Prepare reports and presentations on outcomes, needs assessments, and program impact
- Collaborate on comprehensive communications and engagement strategies to increase awareness
- Document outreach efforts and evaluate their effectiveness
- Plan and facilitate advocacy events, community forums, and public awareness campaigns
- Promote family-centered policies and ensure parent and caregiver voices are represented in planning and advocacy
- Identify grant and funding opportunities
- Assist with grant writing, proposal development, and partnership-building
- Support fundraising and resource development initiatives
- Cultivate relationships with community organizations, foundations, and public agencies to support collaborative efforts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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