SPORTSBOOK/KENO SUPERVISOR

Rio Rancho, NM, USA|Onsite

Job Overview

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Paid holidays

Job Description

This job opportunity is within a dynamic casino environment that emphasizes integrity, professionalism, and excellent customer service. The establishment is committed to offering an inclusive atmosphere where all co-workers are treated with dignity and respect, cultivating a culture of honesty and accountability. This organization prides itself on upholding gaming commission regulations as well as company, tribal, state, and federal laws, ensuring that both employees and guests experience a safe and regulated environment.

The role offered is a supervisory and operational position within the Sportsbook department, where precision, responsibility, and people management skills are essential. This position requires the candidate to monitor sports and keno wagering, oversee customer transactions, and manage a culturally diverse team of Sportbook staff. The role demands hands-on involvement in day-to-day betting activities including accepting wagers, verifying winning tickets, and handling cash transactions carefully and according to established procedures. In addition, the Sportsbook Supervisor is tasked with training and evaluating Sportsbook writers and cashiers, settling customer disputes, and maintaining detailed betting and currency transaction records, compliant with federal regulations such as Title 31.

The ideal candidate will have strong mathematical and statistical aptitude, with deep knowledge of American and international sports and betting operations. They must excel in providing outstanding customer service and communication, managing conflicts effectively, and multitasking in a fast-paced environment. The ability to use smartphones and computers for company applications, email, and text messaging is essential. The job also requires maintaining professionalism and a well-groomed appearance while performing duties that involve standing, walking, and handling cash and equipment. This employment offers a fulfilling career for those passionate about sports betting and casino operations while providing opportunities for growth within a reputable gaming establishment.

Job Requirements

Preference given to qualified Santa Ana Tribal Members
Associate degree or four years experience in similar position with minimum two years Sportsbook or similar casino experience may be substituted
Supervisory experience preferred
Excellent interpersonal, customer service and communication skills
Bi-lingual and multi-cultural experience preferred
Computer proficiency with Microsoft Word and Excel
A smartphone capable of running company applications and communication systems is required
Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license
Must be able to work various hours including weekends and holidays
Must present self in a well-groomed professional appearance
Must be able to lift up to 25 pounds
Must be able to handle stress effectively
Must be able to walk and stand for extended periods of time
Must be able to work at a fast pace and in stressful situations

Job Qualifications

Associate degree or four years experience in similar position with minimum two years Sportsbook or similar casino experience may be substituted
Supervisory experience preferred
Excellent interpersonal, customer service and communication skills
Bi-lingual and multi-cultural experience preferred
Computer proficiency with Microsoft Word and Excel
Ability to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license
Proficient use of a smartphone for company applications, email, and text
Strong numerical and mathematical aptitude
Knowledge of major American and international sports including teams, players, and statistical performance

Job Duties

Monitor guests and employees during sports and keno wagering
Greet guests in friendly, courteous and professional manner
Monitor customer transactions
Educate team members and players on proper rules and procedures
Input betting information correctly into computer
Verify winning tickets for guests
Accept money and give ticket and change to guests
Maintain and update betting sheets
Adhere to gaming commission regulations, company and departmental policy, applicable tribal, state and federal laws
Ensure all cash handling and exchange procedures are followed
Motivate and manage a culturally diverse Sportsbook staff
Train Sportsbook writers and cashiers and evaluate job performance
Monitor betting activity, protect Sportsbook tills, playing public and casino assets
Initiate and supervise Sportsbook bets and resulting pay outs
Assure proper completion of currency transaction reporting paperwork as required by federal regulation (Title 31)
Rate Sportsbook customer play and identify high dollar action
Settle customer disputes at the Sportsbook desk
Perform basic administrative duties as assigned
Assume Sportsbook writer duties as necessary
Calculate winnings to verify payment made by desk staff
Perform other duties as assigned