Sportsbook Ticket Writer

Yuma, AZ, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $18.00 - $21.10

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401(k) with Company Match

Flexible Paid Time Off

Professional Development Reimbursement

Ongoing skills training

Employee Resource Groups

Swag and ticket giveaways

Job Description

BetMGM is a leading online gaming and sports betting company revolutionizing the sports betting and online gaming landscape in the United States and Canada. As a partnership between MGM Resorts International and Entain Group, BetMGM boasts a robust portfolio of brands, including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino, and Party Poker. The company is known for its innovative technology at the core of its operations and a workforce of over 1,400 talented members dedicated to delivering the highest quality gaming platforms and exceptional customer experiences. BetMGM is committed to fostering an inclusive, respectful, and discrimination-free work environment where all employees can thrive and contribute meaningfully to the company’s success.

The Sportsbook Writer role at BetMGM is based in Glendale, AZ and is fully onsite. This position plays a crucial role in ensuring high-quality customer service by accurately and quickly processing sports wagers for customers. This involves adherence to gaming laws, policies, and procedures, as well as precise cash handling and ticket processing. The Sportsbook Writer must maintain a friendly, professional demeanor focused on customer acquisition and retention. Additionally, this role requires assisting customers with various property-related needs, such as seating and food and beverage assistance, and supporting digital app wagering activities. Candidates will benefit from a dynamic work environment that values teamwork, adaptability, and continuous learning. The position offers an hourly wage ranging from $18.00 to $21.10, with eligibility to participate in a performance-based bonus plan. Comprehensive benefits include medical, dental, vision, life, and disability insurance, a 401(k) plan with company match, flexible paid time off, and professional development opportunities. Successful candidates must be at least 21 years of age and able to obtain and maintain the necessary gaming license(s) as required by regulatory bodies. This role also necessitates compliance with BetMGM’s responsible gambling policies and regulatory standards, emphasizing integrity and customer protection throughout all interactions.

Job Requirements

Must be at least 21 years old
Ability to gain and maintain a gaming license through the proper regulatory body
Must be able to stand, walk, bend, reach, lift up to 10 pounds without assistance
Operate computers and technological devices for extended periods
Minimum six months cash-handling experience with basic math skills
Basic computer and reservation software proficiency
Excellent customer service and interpersonal skills
Ability to escalate complaints and business risks effectively
Ability to work in team environments under high stress and volume
Ability to adapt to a dynamic, changing workplace
Maintain professional appearance following company standards

Job Qualifications

Ability to gain and maintain a gaming license through the proper regulatory body
At least 21 years old
Must be able to stand or sit and operate computers and technological devices for extended periods
Minimum six months of cash-handling experience with basic math skills
Basic computer and reservation software skills
Excellent customer service and interpersonal communication skills
Strong ability to escalate complaints and business risks
Ability to work as part of a team in a high-stress, high-volume environment with attention to detail
Ability to adapt in a dynamic and frequently changing environment
Ability to maintain a professional, neat, and well-groomed appearance adhering to company brand standards

Job Duties

Deliver and maintain best-in-class customer service with a focus on customer acquisition and retention through a positive, friendly manner
Assist customers with property related items including seating, food and beverage assistance, and kiosk wagers
Write, verify, and make payments on sports wager tickets in accordance with department policies and applicable jurisdictional regulations
Create and enter player tracking cards
Maintain and balance a cash drawer for issuing and redeeming tickets and vouchers following established cash-handling policies
Ensure compliance with all regulatory controls of specific state gaming agencies
Stock Sportsbook Writer stations with adequate supplies and keep stations neat and clean representing the brand
Explain wagering rules, including betting lines and odds, to customers
Assist customers with digital app wagering needs including deposits, withdrawals, registrations, and customer service escalations
Protect customer rewards and enforce credit line adherence
Notify management of escalated guest issues, concerns, or suspicious activity
Partner with Customer Service to resolve customer issues as needed
Perform other job-related duties as requested