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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.00 - $21.10
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with Company Match
Flexible Paid Time Off
Professional Development Reimbursement
Ongoing skills training
Employee Resource Groups
Swag and ticket giveaways
Job Description
BetMGM is a leading online gaming and sports betting company revolutionizing the sports betting and online gaming landscape in the United States and Canada. As a partnership between MGM Resorts International and Entain Group, BetMGM boasts a robust portfolio of brands, including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino, and Party Poker. The company is known for its innovative technology at the core of its operations and a workforce of over 1,400 talented members dedicated to delivering the highest quality gaming platforms and exceptional customer experiences. BetMGM is committed to fostering an inclusive, respectful, and discrimination-free work environment where... Show More
Job Requirements
- Must be at least 21 years old
- Ability to gain and maintain a gaming license through the proper regulatory body
- Must be able to stand, walk, bend, reach, lift up to 10 pounds without assistance
- Operate computers and technological devices for extended periods
- Minimum six months cash-handling experience with basic math skills
- Basic computer and reservation software proficiency
- Excellent customer service and interpersonal skills
- Ability to escalate complaints and business risks effectively
- Ability to work in team environments under high stress and volume
- Ability to adapt to a dynamic, changing workplace
- Maintain professional appearance following company standards
Job Qualifications
- Ability to gain and maintain a gaming license through the proper regulatory body
- At least 21 years old
- Must be able to stand or sit and operate computers and technological devices for extended periods
- Minimum six months of cash-handling experience with basic math skills
- Basic computer and reservation software skills
- Excellent customer service and interpersonal communication skills
- Strong ability to escalate complaints and business risks
- Ability to work as part of a team in a high-stress, high-volume environment with attention to detail
- Ability to adapt in a dynamic and frequently changing environment
- Ability to maintain a professional, neat, and well-groomed appearance adhering to company brand standards
Job Duties
- Deliver and maintain best-in-class customer service with a focus on customer acquisition and retention through a positive, friendly manner
- Assist customers with property related items including seating, food and beverage assistance, and kiosk wagers
- Write, verify, and make payments on sports wager tickets in accordance with department policies and applicable jurisdictional regulations
- Create and enter player tracking cards
- Maintain and balance a cash drawer for issuing and redeeming tickets and vouchers following established cash-handling policies
- Ensure compliance with all regulatory controls of specific state gaming agencies
- Stock Sportsbook Writer stations with adequate supplies and keep stations neat and clean representing the brand
- Explain wagering rules, including betting lines and odds, to customers
- Assist customers with digital app wagering needs including deposits, withdrawals, registrations, and customer service escalations
- Protect customer rewards and enforce credit line adherence
- Notify management of escalated guest issues, concerns, or suspicious activity
- Partner with Customer Service to resolve customer issues as needed
- Perform other job-related duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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