Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.00 - $21.10
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with Company Match
Flexible Paid Time Off
Professional Development Reimbursement
health care FSA
Commuter savings
Employee Resource Groups
swag
Ticket giveaways
Job Description
BetMGM is a leading company revolutionizing the sports betting and online gaming industry in the United States and Canada. It operates as a dynamic joint venture between two industry giants, MGM Resorts International and Entain Group. BetMGM brings the excitement of Vegas to players through its innovative gaming platforms including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino, and Party Poker. With a workforce of over 1,400 talented individuals, BetMGM prides itself on a technology-driven environment that fosters creativity, talent, and a relentless pursuit of excellence in the gaming sector. The company is committed to creating an inclusive workplace where every team member feels a sense of belonging and is empowered to contribute to the organization's collective success.
The role of Sportsbook Ticket Writer at BetMGM is an essential position based in Glendale, AZ, requiring full onsite presence. This role demands an individual who can deliver the highest quality customer service, assisting patrons with fast and precise sports wager processing. The Sportsbook Ticket Writer is pivotal in maintaining compliance with all gaming rules, regulations, and internal policies. Precision in handling cash and balancing tills is critical, ensuring accuracy at all times. The position not only requires strong customer interaction skills but also a solid understanding of sports betting systems, wagering rules, and odds. By working closely with customers, the Sportsbook Ticket Writer helps to enhance the overall guest experience, supports customer retention strategies, and aids in the smooth operation of sportsbook activities.
Furthermore, the role involves maintaining player tracking systems and assisting customers with digital wagering components such as deposits, withdrawals, and registrations. The Sportsbook Ticket Writer must be vigilant about regulatory compliance, cash handling policies, and identifying any suspicious activity. This role is also about teamwork, as it often requires collaboration with customer service to address and resolve issues promptly. BetMGM offers an hourly wage ranging from $18.00 to $21.10, dependent on geography, skills, experience, and educational background, along with eligibility for a performance-based bonus plan. Compliance with legal authorization to work in the U.S. without immigration sponsorship is mandatory. This role also requires the ability to obtain and maintain a gaming license, reflecting the company's strict adherence to regulatory standards.
BetMGM provides excellent benefits aimed at supporting the overall wellbeing and growth of its employees. These include comprehensive medical, dental, vision, life, and disability insurance, a 401(k) plan with company matching, and pre-tax spending accounts like health care FSA and commuter savings. The company encourages professional development through reimbursement programs and continuous skills training. Additionally, BetMGM fosters a positive work environment with flexible paid time off, employee resource groups, and fun perks such as swag and ticket giveaways. This inclusive culture reflects BetMGM's core values of respect, diversity, and commitment to making the workplace welcoming for all. The Sportsbook Ticket Writer role is perfect for those looking to advance a career within a fast-paced, exciting, and evolving industry, contributing to one of the most recognized gaming brands in North America.
The role of Sportsbook Ticket Writer at BetMGM is an essential position based in Glendale, AZ, requiring full onsite presence. This role demands an individual who can deliver the highest quality customer service, assisting patrons with fast and precise sports wager processing. The Sportsbook Ticket Writer is pivotal in maintaining compliance with all gaming rules, regulations, and internal policies. Precision in handling cash and balancing tills is critical, ensuring accuracy at all times. The position not only requires strong customer interaction skills but also a solid understanding of sports betting systems, wagering rules, and odds. By working closely with customers, the Sportsbook Ticket Writer helps to enhance the overall guest experience, supports customer retention strategies, and aids in the smooth operation of sportsbook activities.
Furthermore, the role involves maintaining player tracking systems and assisting customers with digital wagering components such as deposits, withdrawals, and registrations. The Sportsbook Ticket Writer must be vigilant about regulatory compliance, cash handling policies, and identifying any suspicious activity. This role is also about teamwork, as it often requires collaboration with customer service to address and resolve issues promptly. BetMGM offers an hourly wage ranging from $18.00 to $21.10, dependent on geography, skills, experience, and educational background, along with eligibility for a performance-based bonus plan. Compliance with legal authorization to work in the U.S. without immigration sponsorship is mandatory. This role also requires the ability to obtain and maintain a gaming license, reflecting the company's strict adherence to regulatory standards.
BetMGM provides excellent benefits aimed at supporting the overall wellbeing and growth of its employees. These include comprehensive medical, dental, vision, life, and disability insurance, a 401(k) plan with company matching, and pre-tax spending accounts like health care FSA and commuter savings. The company encourages professional development through reimbursement programs and continuous skills training. Additionally, BetMGM fosters a positive work environment with flexible paid time off, employee resource groups, and fun perks such as swag and ticket giveaways. This inclusive culture reflects BetMGM's core values of respect, diversity, and commitment to making the workplace welcoming for all. The Sportsbook Ticket Writer role is perfect for those looking to advance a career within a fast-paced, exciting, and evolving industry, contributing to one of the most recognized gaming brands in North America.
Job Requirements
- At least 21 years old
- Ability to gain and maintain a Gaming License through the proper regulatory body
- Minimum six (6) months of cash-handling experience
- Basic computer and reservation software skills
- Excellent customer service and interpersonal skills
- Strong communication and problem-solving abilities
- Ability to work in a fast-paced, dynamic environment
- Ability to stand, walk, bend, reach, and lift up to 10 pounds
- Ability to maintain professionalism and neat appearance
- Legal authorization to work in the U.S. without immigration sponsorship
Job Qualifications
- Ability to gain and maintain a Gaming License through the proper regulatory body
- At least 21 years old
- Must be able to stand or sit, and operate computers and other technological devices for extended periods of time
- Minimum six (6) months of cash-handling experience with basic math skills
- Basic computer and reservation software skills
- Excellent customer service skills and interpersonal skills with the ability to communicate effectively
- Strong ability to escalate potential complaints and business risks
- Ability to work as a part of a team in a high-stress and high-volume environment with attention to detail
- Ability to work in and adapt to a dynamic and frequently changing environment
- Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company brand standards
Job Duties
- Deliver and maintain best-in-class customer service with a focus on customer acquisition and retention through a positive, friendly manner
- Assist customers with property related items, including but not limited to seating, F&B assistance, and kiosk wagers
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensure compliance related to applicable jurisdictional gaming statutes and regulations
- Create and enter player tracking cards
- Maintain and balance a till for use in issuing and redeeming tickets and vouchers for assigned shift, following all established cash-handling policies and procedures
- Ensure compliance with all regulatory controls of specific state gaming agencies
- Stock sportsbook writer/cashier's stations with adequate supplies
- keep all stations neat and clean and representative of the brand
- Explain wagering rules, including betting lines and odds, and procedures to customers
- Assist customers with all digital related app wagering items, including but not limited to deposits, withdrawals, registrations, and customer service escalations
- Ensure the protection of customer rewards and adherence to credit lines
- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
- Partner with customer service to solve customer issues as needed
- Perform other job-related duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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