Sportsbook Dual Rate Supervisor (Horseshoe Bossier)

Shreveport, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Employee assistance program

Tuition Reimbursement

Job Description

Caesars Entertainment is a leading global entertainment company renowned for its rich heritage in the gaming and hospitality industries. With over 80 years of sports betting leadership and a strong commitment to innovation, Caesars Entertainment continuously provides its customers with exciting, immersive experiences. Their mission, vision, and values emphasize creating extraordinary possibilities and places for fun, driven by a culture that fosters excellence, teamwork, and superior service. The company’s corporate social responsibility initiative, People Planet Play, highlights its dedication to economic development, enhancing the well-being of team members and their communities, and promoting sustainable practices.

Caesars Digital, the digital division of Caesars Entertainment, stands at the forefront of the industry by pioneering digital innovation and exceptional customer experiences in sports betting and online gaming. This division includes leading platforms such as Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino, and Caesars Racebook. Caesars Digital aims to create spectacular, immersive worlds for their customers, blending cutting-edge technology with legendary hospitality to provide a seamless and memorable experience.

The Sportsbook Supervisor role offers a unique leadership opportunity within the Sportsbook area, responsible for delivering outstanding service to customers placing bets. This position demands comprehensive knowledge of wagering processes, cash handling, and customer engagement, combined with supervisory capabilities to ensure the smooth operation of the facility. The supervisor plays a pivotal role in maintaining adherence to all regulatory standards and internal policies, including anti-money laundering (AML) and Title 31 compliance, while fostering a positive, engaging environment for guests and staff alike.

This role is suited for those passionate about sports and skilled in communication, with excellent organizational capabilities and an aptitude for managing financial and operational aspects of the sportsbook. From opening bets, processing transactions, verifying winnings, managing betting limits, and coaching staff, the supervisor ensures every aspect of the sportsbook runs efficiently and securely. The position requires a minimum age of 21 and demands physical stamina to handle periods of standing, sitting, and light lifting. A high school diploma is required, with preferences given to candidates holding college education in finance or business and supervisory experience.

Job Requirements

Must be a minimum of 21 years of age
must be able to sit and stand for long periods of time
must be able to maneuver to all areas of the casino
must be able to lift up to 40 pounds
must be able to bend, reach, kneel, twist and grip items
must be able to walk and be on feet for long periods of time
must possess a sense of urgency and keep pace with peak levels of business and customer demands
must be able to work in stressful situations with constant public contact and frequent interruptions
must possess basic math skills
must be able to read, write, speak and understand English
must be able to respond to visual and aural cues in a loud, fast paced environment
must be able to tolerate secondary tobacco smoke
must be able to work any day, any shift

Job Qualifications

High school diploma or equivalent
preferred college education with financial or business background
two years supervisory experience preferred
excellent interpersonal and communication skills with guests and employees
excellent verbal and written skills in English
ability to analyze financial statements
ability to explain wagering to new guests
ability to plan and execute departmental budget
excellent organizational skills
able to obtain a MS gaming license
sports enthusiast

Job Duties

Greet customers
input betting information into computer
print ticket
accept money and give ticket and change to customers
accurately maintain bank
verify winning tickets
handle and solve any concerns and questions by customers
explain wagering information when needed
maintain and update betting boards or televisions for customers to view
meet attendance guidelines and adhere to regulatory, departmental and company policies
supervise all wagering policies of the Race & Sportsbook
ensure all AML & Title 31 procedures are followed and tracked accurately
supervise the function of all personnel in Sportsbook Operation ensuring maximum productivity
coach, guide and instruct personnel in the proper performance of duties
ensure betting limits guidelines are followed
remain aware of legislative action affecting business opportunities
insure customer recognition and development using appropriate tools
ensure departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets
assure facilities and equipment are available and functioning properly
resolve disputes by following posted house rules and working with local regulatory bodies to ensure compliance