Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $10.75 - $15.50
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Professional development opportunities

Job Description

Our establishment is a vibrant and dedicated hospitality venue focused on delivering exceptional guest experiences through outstanding customer service and attention to detail. We pride ourselves on fostering an environment that embraces professionalism, teamwork, and a welcoming atmosphere for all guests and staff. As a well-known hospitality provider, our mission is to create memorable moments by ensuring every guest receives friendly, efficient, and courteous service from arrival to departure. Our team continuously strives to uphold sanitation standards and operational excellence to maintain a clean and inviting space that meets all health and safety regulations.

The role we are offering is designed for an individual who enjoys working in a dynamic, fast-paced environment with a strong emphasis on hospitality and guest satisfaction. We are looking for a proactive and personable team member capable of creating a positive guest experience through friendliness, assistance, and anticipation of guest needs. This entry-level position offers a unique opportunity to grow professionally while honing skills related to customer service, inventory management, and team collaboration.

This position involves multiple key responsibilities, including greeting guests warmly, assisting with seating arrangements, responding promptly to guest inquiries, and maintaining cleanliness and stock levels within service areas. The role also supports servers and other team members by resetting tables and managing bus pans effectively. Daily tasks require adherence to strict sanitation rules and participation in pre-shift meetings to stay informed about business operations and marketing activities.

Candidates are expected to possess or be willing to acquire relevant certifications such as Sanitation Certification, Certified Bartender, and TiPS Training. While prior customer service experience is advantageous, we welcome applicants eager to learn and develop these skills. The position demands clear and concise communication abilities, basic mathematical skills for accurate task execution, and the capacity to follow both written and oral instructions effectively. Applicants must also demonstrate problem-solving skills and the ability to manage multiple variables within the work environment.

Beyond technical skills, this role requires a harmonious team player who values a positive work culture that respects the needs of both employees and guests. Our outlet maintains high standards of cleanliness and organization throughout all service periods, contributing to an outstanding guest experience. This role is vital in upholding our reputation and operational fluidity, making it an excellent opportunity for driven individuals seeking a fulfilling career in hospitality.

Job Requirements

  • Entry level position where customer service background is a plus
  • Limited mathematical skills required for execution of job duties
  • Ability to communicate in a clear and concise manner
  • Ability to apply commonsense understanding to carry out written or oral instructions
  • Ability to deal with problems with multiple variables
  • Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations

Job Qualifications

  • Sanitation certified
  • Certified bartender
  • TiPS training
  • Ability to communicate in a clear and concise manner
  • Ability to apply commonsense understanding to carry out written or oral instructions
  • Ability to deal with problems with multiple variables
  • Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations

Job Duties

  • Creates a positive guest experience
  • Smiles, and is helpful and friendly at all times
  • Answers questions, takes responsibility to get answers, and anticipates our guests' needs and problems
  • Greets guest(s) cordially when seated at a table
  • Assists guest(s) in any way possible to ensure customer satisfaction
  • Adheres to sanitation rules and regulations
  • Keeps station stocked with necessary supplies at all times
  • Maintains inventory of paper goods by keeping shelves organized and notifying Supervisor of need
  • Conducts any other related duties as assigned by Supervisor
  • Clears and wipes tables and chairs
  • Wipes down side stations
  • Assists servers in resetting their tables as needed
  • Breaks down bus pans at dish machine area
  • Sorts all items
  • Spot sweeps buffet for food debris
  • Attends daily pre-shift meeting to communicate business volume, entertainment schedule, and Marketing information to employees
  • Provides harmonious working environment while being sensitive to the needs of the employees and the guests
  • Ensures that outlet is maintained and clean during all periods of operation

Job Criteria

Experience

Entry Level (1-2 years)


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