Sports Fanatic Customer Service Representative supporting ESPN

TTEC is a leading global consulting, technology, and managed services company specializing in delivering smarter, more human customer experiences through data, artificial intelligence, and innovative technology solutions. Known for connecting people and brands every day, TTEC is committed to fostering an inclusive and supportive workplace that values diversity and empowers employees to bring their authentic selves to work. The company prides itself on its award-winning employment experience, including a Great Place to Work certification in the United States. TTEC’s vibrant and diverse global teams reflect the communities they serve and emphasize not only outstanding service and technology but also the fundamental element of humanity in every interaction.

This is an exceptional opportunity to join TTEC as a Sports Fanatic Customer Service Representative supporting ESPN, based onsite in Greenwood Village, Colorado. In this role, you will be part of an exclusive team devoted to supporting customers of ESPN, the world-renowned sports network recognized worldwide for its comprehensive coverage and dedication to sports fans. This position uniquely combines a passion for sports with exceptional customer service, allowing you to turn your enthusiasm for sports into a rewarding career path.

As a Sports Fanatic Customer Service Representative supporting ESPN, your primary mission will be to resolve customer issues and inquiries through a variety of digital communication channels, including chat, text, email, social media, and direct messaging. Your role is vital to ensuring that customers in ESPN’s fantasy sports community receive fast, efficient, and empathetic support, enabling them to enjoy a seamless and entertaining experience. You will engage closely with customers by answering their questions, offering compassionate product consultation, and resolving issues with a positive attitude that promotes a memorable and exceptional user journey.

Your day-to-day responsibilities will involve answering incoming communications related to sports, connecting with customers to address their concerns, and using your knowledge and passion for sports to engage authentically with the community. This role is perfect for individuals who have an unwavering love for sports—whether from playing, watching, coaching, or simply staying up to date with every game, highlight, and play—and who possess excellent written communication and interpersonal skills. Being tech-savvy with a flair for navigating online environments makes you an ideal candidate for this position.

TTEC offers a work environment designed to celebrate your passion for sports, including a sports-inspired breakroom filled with game-day vibes and memorabilia. The company is committed to supporting your career growth through extensive training, coaching, and access to thousands of free courses to help you develop professionally. With a base wage starting at $21 per hour plus potential performance bonuses, and a generous benefits package that may include paid time off, tuition reimbursement, and health and wellness incentives, this role promises both a competitive salary and valuable perks.

Joining TTEC means becoming part of a global family of curious lifelong learners who are guided by core values emphasizing care, inclusivity, and community. Reporting to a team lead, you will contribute significantly to the customer experience and team success. Whether you are just starting your career or seeking to nurture your passion for sports through meaningful work, this role provides a dynamic, supportive, and growth-oriented environment.