Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement plans
training programs
Employee wellness programs
Job Description
Graton Resort & Casino is a premier entertainment destination located in Northern California, known for its dynamic mix of gaming, dining, and hospitality services. As a vibrant establishment, it offers guests an immersive experience that combines world-class gaming with exceptional culinary offerings and live entertainment. The resort prides itself on delivering outstanding service, creating a welcoming and polished atmosphere for every visitor. With a commitment to innovation and excellence, Graton Resort & Casino is dedicated to redefining hospitality while promoting its core values throughout all departments. The casino operates a variety of restaurants, bars, and lounges, catering to a diverse clientele seeking both casual and upscale dining experiences. Among these venues, Playbook Sports Bar provides a lively environment where guests can enjoy delectable food, expertly crafted beverages, and the excitement of sports entertainment in a comfortable and social setting.
The Playbook Sports Bar Server Assistant role is a critical support position focused on enhancing guest satisfaction and ensuring efficient service delivery. This part-time or full-time role involves an array of responsibilities including bussing tables, stocking service stations, maintaining cleanliness in bar and dining areas, and assisting both servers and bartenders. The Server Assistant also manages food delivery from the kitchen to the correct tables promptly and accurately, ensuring every dish is presented with the highest standards of quality and attention to detail. This position requires effective collaboration with kitchen staff, bartenders, and front-of-house teams to synchronize efforts and maintain smooth operations throughout the service period.
In this role, the Server Assistant embodies Graton Resort & Casino’s commitment to hospitality excellence by upholding cleanliness, organization, and sanitation standards. With a polished and professional demeanor, the individual contributes to creating a memorable dining experience for guests. They are expected to have a sound understanding of the menu, enabling them to confidently communicate food and beverage options to guests and assist servers with order accuracy and timely delivery. The position demands physical stamina as it involves standing, walking, bending, and carrying items throughout shifts that may include weekends, holidays, and varying hours.
Graton Resort & Casino offers the opportunity to work in a dynamic, fast-paced environment that values teamwork and guest-centric service philosophies. The Server Assistant is an entry to mid-level position ideal for individuals seeking to develop their skills in the hospitality industry while working in a top-tier resort setting. Applicants must be at least 21 years old, possess or be able to obtain a California Food Handler Certification, and have experience working in high-volume or fine dining environments. This role not only enhances operational efficiency but also plays a pivotal part in ensuring guests leave the venue with highly positive impressions of their service experience, thus directly contributing to the resort’s reputation for excellence.
The Playbook Sports Bar Server Assistant role is a critical support position focused on enhancing guest satisfaction and ensuring efficient service delivery. This part-time or full-time role involves an array of responsibilities including bussing tables, stocking service stations, maintaining cleanliness in bar and dining areas, and assisting both servers and bartenders. The Server Assistant also manages food delivery from the kitchen to the correct tables promptly and accurately, ensuring every dish is presented with the highest standards of quality and attention to detail. This position requires effective collaboration with kitchen staff, bartenders, and front-of-house teams to synchronize efforts and maintain smooth operations throughout the service period.
In this role, the Server Assistant embodies Graton Resort & Casino’s commitment to hospitality excellence by upholding cleanliness, organization, and sanitation standards. With a polished and professional demeanor, the individual contributes to creating a memorable dining experience for guests. They are expected to have a sound understanding of the menu, enabling them to confidently communicate food and beverage options to guests and assist servers with order accuracy and timely delivery. The position demands physical stamina as it involves standing, walking, bending, and carrying items throughout shifts that may include weekends, holidays, and varying hours.
Graton Resort & Casino offers the opportunity to work in a dynamic, fast-paced environment that values teamwork and guest-centric service philosophies. The Server Assistant is an entry to mid-level position ideal for individuals seeking to develop their skills in the hospitality industry while working in a top-tier resort setting. Applicants must be at least 21 years old, possess or be able to obtain a California Food Handler Certification, and have experience working in high-volume or fine dining environments. This role not only enhances operational efficiency but also plays a pivotal part in ensuring guests leave the venue with highly positive impressions of their service experience, thus directly contributing to the resort’s reputation for excellence.
Job Requirements
- Ability to communicate effectively with guests, team members, and management in written and verbal form
- Must speak, read, and write fluently in English
- One year of experience in gourmet, fine dining, or high-volume restaurants
- Must be at least 21 years old
- Must possess or obtain California Food Handler Certification
- Ability to handle flexible work schedule including weekends, holidays, and all shifts
Job Qualifications
- Ability to communicate effectively with guests, team members, and management in written and verbal form
- Fluent in English
- At least one year of experience in gourmet, fine dining, or high-volume restaurants
- Must be at least 21 years old
- Possess or able to obtain California Food Handler Certification
- Ability to handle flexible work schedule including weekends, holidays, and shift work
Job Duties
- Redefine hospitality at Graton Resort & Casino while promoting company values
- Maintain in-depth knowledge of food and beverage offerings and confidently explain menu to guests
- Follow steps of service consistently to ensure high-quality guest experience
- Deliver food from kitchen to correct tables promptly ensuring proper presentation and quality
- Provide bread and water service according to standards
- Monitor guest satisfaction and address concerns or escalate as needed
- Communicate effectively with kitchen and front-of-house staff to ensure smooth service
- Assist with setting up, maintaining, and breaking down dining room, back bar, and service stations
- Clear tables and service areas of dirty dishes using prescribed methods
- Maintain cleanliness and sanitation standards in all work areas
- Adhere to health and safety standards at all times
- Provide attentive and friendly service throughout dining experience
- Assist with additional tasks as directed by supervisors
- Adapt to changes in duties as required by management
Job Criteria
Experience
No experience required
Job Location
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