Specialty Coffee Barista

Maman is a distinguished French bakery, café, and lifestyle brand established in 2014 by Elisa Marshall and Benjamin Sormonte. With locations spanning across North America and Canada, Maman is inspired by cherished family traditions and a commitment to using the highest quality ingredients. The brand is renowned for its delectable baked goods, including the famous nutty chocolate chip cookie, along with a diverse menu of coffee, fresh breakfast items, and lunch options that range from hearty salads and sandwiches to savory quiches. Beyond serving delicious food and beverages, Maman actively engages with its community by hosting intimate events and partnering with leading brands for special activations and collaborations. From baby showers and birthday parties to engagements, Maman plays a vital role in helping customers create beautiful memories. In September 2021, the founders released the highly anticipated cookbook titled "Maman: The Cookbook," further solidifying their influence in the culinary and lifestyle spheres.

The Barista position at Maman is ideal for a passionate and experienced coffee professional who takes pride in their craft and thrives in a fast-paced, team-oriented environment. The successful candidate will be positive, adaptable, efficient, and deeply hospitality-focused, possessing a strong understanding of coffee fundamentals paired with an approachable and no-ego attitude. This role emphasizes the delivery of high-quality beverages that meet Maman's exacting standards while providing exceptional guest service. The Barista will be responsible for crafting and serving drinks with precision, maintaining a hygienic and organized workstation compliant with Department of Health standards, and building warm, genuine connections with guests through personalized hospitality.

Key responsibilities of the Barista include ensuring beverage quality and consistency by following established recipes and maintaining presentation standards, with the ability to prepare espresso-based drinks, texture milk to perfection, and create basic latte art. Efficiency is essential, with strict adherence to service time targets for drink preparation. The Barista must be proficient in accurately reading and executing point-of-sale orders, handling modifiers, and distinguishing between dine-in and to-go requests.

Guest experience is highly prioritized, with the Barista expected to deliver warm and thoughtful service, establishing rapport with returning guests and regulars, while clearly communicating menu details including ingredients and allergy information. Anticipating guest needs and addressing any concerns promptly and professionally are crucial duties. The role also involves supporting smooth operations by maintaining organized workflows, collaborating closely with front-of-house team members, being flexible to assist with other roles when necessary, and upholding strict cleanliness and maintenance standards.

At Maman, the Barista is a vital team member who contributes to a positive and professional atmosphere, even during busy or high-pressure situations. This position offers opportunities for growth within a fast-growing brand known for its supportive culture, competitive pay, comprehensive benefits, and sweet perks like cookies, coffee, and in-store discounts. Overall, this role is suited for individuals who are passionate about coffee, hospitality, and delivering memorable experiences to guests in an inclusive and team-driven environment.