Specialty Bartender Hollydeck - Full Time

Gulfport, MS, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

day-one medical coverage

401(k) matching

Annual performance bonus

Paid Time Off

wellness programs

Financial wellbeing support

Mental wellbeing support

Job Description

PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America. With 43 destinations and an expanding online presence, including theScore Bet Sportsbook and Casino, PENN Entertainment is at the forefront of transforming how entertainment is experienced. The company is deeply committed to fostering a diverse, inclusive, and sustainable environment for its team members, customers, vendors, and communities it serves. By combining thrilling gaming experiences with a strong corporate responsibility ethos, PENN Entertainment ensures it is not just a purveyor of fun but also a steward of positive development within the entertainment industry.

At PENN Entertainment, you will find yourself working in a dynamic, fast-paced environment alongside a diverse group of coworkers who are passionate about creating memorable experiences for guests. The company values personal and professional growth, offering robust support and development programs. As an employee, you will be a part of a culture that prioritizes career advancement, mental and physical wellness, and financial well-being through a comprehensive Total Rewards package. This package includes competitive base salary, day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that grows with your tenure.

The role available is an essential position responsible for delivering upscale guest experiences by crafting and serving beverages with exceptional customer service. This role requires attention to detail, knowledge of drink recipes, proper mixing and pouring techniques, and maintaining a clean and organized workspace compliant with health and safety standards. The position demands vigilance in monitoring guests’ alcohol consumption, promptly addressing any issues according to established guidelines, and escalating concerns to leadership when necessary. This job offers the chance to interact with guests, contribute to sales growth through upselling, and ensure the highest level of regulatory compliance and financial accountability.

This opportunity is ideal for individuals who are enthusiastic about hospitality, possess strong interpersonal and communication skills, and thrive in fast-paced settings. Those who join will benefit from a welcoming corporate culture that encourages fun, growth, and excellence. Working days, nights, holidays, and weekends as needed, this role provides an immersive experience in the entertainment and gaming industry, making it an excellent stepping stone for a lasting career. PENN Entertainment’s commitment to diversity, sustainability, and community sets it apart as a top employer, providing employees with a meaningful and rewarding career path.

Job Requirements

Must be at least 21 years of age
General Education Degree (GED) or High School Diploma
Six months to one year of related experience and/or training or equivalent combination of education and experience
Must have strong interpersonal skills
Must have excellent written and verbal communication skills
Must be able to count money and change correctly
Must be able to work high volume days, nights, holidays, and weekends as needed
Must be familiar with cocktail ingredients and proper mixing and pouring techniques
Ability to work in small areas in a fast paced and often crowded environment
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner

Job Qualifications

General Education Degree (GED) or High School Diploma
Six months to one year of related experience and/or training or equivalent combination of education and experience
Strong interpersonal skills
Excellent written and verbal communication skills
Ability to count money and change correctly
Familiarity with cocktail ingredients and proper mixing and pouring techniques
Ability to work in fast-paced and crowded environments
Ability to effectively present information and respond to questions
Ability to interact with guests, staff, and colleagues diplomatically and tactfully

Job Duties

Provide upscale guest experience by making and serving craft cocktails and drinks
Monitor guest alcohol consumption and intervene as needed according to guidelines
Resolve service problems and escalate issues to Food & Beverage leadership
Deliver fast, friendly, professional beverage service
Remain knowledgeable on all products, casino events, amenities, and promotions
Suggest and upsell products to increase sales and guest loyalty
Prepare and pour drinks according to recipes and standards
Add and prepare garnishes as required
Operate and maintain equipment and utensils following safety procedures
Manage Point of Sales System accurately including cash and sales accounting
Maintain a clean and stocked workstation following health and safety guidelines
Support and promote superior customer service
Ensure compliance with regulatory requirements and report issues
Maintain strict confidentiality in all departmental and company matters