Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Pet insurance
401(k) retirement plan
Student Loan Assistance
licensing and continuing education reimbursement
Parental leave
housing allowances or gifts
Job Description
Cardinal Group is a prominent real estate investment and management company specializing in student housing and conventional residential communities across the United States. Known for its commitment to innovative property management solutions and resident satisfaction, Cardinal Group has established itself as a leader in the multifamily housing industry. The company is dedicated to maintaining high standards of service, utilizing cutting-edge technology platforms, and fostering vibrant community living environments. By integrating resident engagement initiatives and supportive management practices, Cardinal Group strives to enhance resident experiences and investment performance alike. Its centralized services team is a crucial element in ensuring seamless resident... Show More
Job Requirements
- High school diploma or equivalent
- 3-4 years customer service and/or sales experience
- 2-3 years property management experience preferably in a managerial role
- Demonstrated ability to master evolving technology resources including AI
- Elite communication and interpersonal skills
- Service-focused approach to creating memorable experiences
- Warm, friendly, and helpful demeanor toward everyone
- Moderate to high level experience using Microsoft and Google platforms
- Evening and weekend availability
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
- Ability to embody the Cardinal Culture and Core Values every day
Job Qualifications
- High school diploma or equivalent
- 3-4 years of customer service and/or sales experience
- 2-3 years of property management experience preferably in a managerial role
- Demonstrated ability to master evolving technology resources including AI
- Elite communication and interpersonal skills
- Service-focused approach to creating memorable experiences
- Warm, friendly, and helpful demeanor
- Moderate to high level experience using Microsoft and Google platforms
- Evening and weekend availability
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
- Ability to embody the Cardinal Culture and Core Values daily
Job Duties
- Provide tailored, concierge-level service to current residents while positively representing Cardinal Group
- Manage the inbound resident message queue within the internal contact center platform and mobile application dashboard
- Provide remote assistance with planning, marketing, and executing resident events in coordination with onsite teams
- Communicate high-level training opportunities and implementation to onsite leadership
- Oversee the onboarding of new communities to Cardinal Group's resident mobile application and monitor application adoption across the portfolio
- Elevate resident concerns to the appropriate community or portfolio team member after all resources have been exhausted
- Assist with issuing community and portfolio-wide communications such as office closures, move-in requirements, staff changes via the contact center platform
- Coordinate with other centralized services team members to provide tailored resident experiences
- Identify and communicate opportunities for continued resident engagement based on CRM and mobile app dashboard data
- Assist community teams with performance metric tracking and resident audits
- Seek educational opportunities and self-improvement
- Participate in Cardinal U training as required
Job Location
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