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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Work-life balance
Job Description
Hilton Grand Vacations is a renowned hospitality company specializing in timeshare vacation ownership, dedicated to delivering exceptional guest experiences and outstanding service. Established over 30 years ago, the company has earned a strong reputation for fostering a family-friendly culture and work-life balance, as reflected in its four-star rating and recognition by Newsweek as one of America's Greatest Workplaces for Parents and Families. Hilton Grand Vacations operates a network of luxurious resorts, call centers, and corporate offices, all focused on catering to the unique needs of their Owners, Members, and Guests. The company is committed to diversity, equal opportunity, and creating... Show More
Job Requirements
- High school diploma or equivalent
- Experience in reservation support or hospitality industry preferred
- Proficiency in reservation and booking systems such as AS400 Concierge Clarity Voice or hotel partner portals
- Strong Excel skills
- Excellent communication and interpersonal skills
- Ability to handle multiple priorities and work under pressure
- Detail-oriented with strong problem-solving skills
Job Qualifications
- Knowledge of administrative and clerical procedures including strong Excel proficiency
- High attention to detail with strong analytical problem-solving and data entry skills
- Ability to think strategically and analyze information accurately and efficiently
- Strong interpersonal skills with the ability to collaborate across all organizational levels
- Excellent verbal and written communication skills
- Proven ability to manage multiple priorities and meet strict deadlines in a fast-paced environment
Job Duties
- Ensure guests are accommodated quickly and appropriately including transferring reservations to comparable hotels when necessary
- Send track and reconcile daily hotel manifests follow up on missing or unreturned manifests in a timely manner
- Book modify and cancel reservations across multiple systems AS400 Concierge Clarity Voice and hotel partner portals
- Coordinate and facilitate Hotel Partner Onboarding aligning on workflows and expectations while building strong working relationships
- Identify and manage close-in reservations missing confirmation numbers by coordinating with multiple hotel partners
- Process manual resort bookings change requests and cancellations while maintaining accurate logs and inventory tracking
- Increase inventory by managing eligible name changes close-in cancellations and real-time cancellation communication
- Record and audit hotel manifests to monitor turnaround times and ensure prompt corrective action
- Communicate upgrades denials discrepancies and advanced concerns to appropriate internal teams and Customer Experience
- Partner with Hotel Buyers Travel Partnerships and Hotel Procurement to resolve availability discrepancies and identify inventory opportunities
- Own and manage Select Area Hotel re-distribution auditing reservations up to 12 months in advance and ensuring alignment with contracted inventory
- Perform GDS audits and maintain accurate availability costs rates and allotments
- Use Salesforce to document track and resolve partner and reservation issues efficiently
- Maintain detailed knowledge of vacation offers destinations participation details and system updates
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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