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Specialist Leisure Planning

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $25.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401K opportunities
Travel Discounts
Credit union membership
Tuition Reimbursement
Professional counseling
Family support
growth and development opportunities

Job Description

Hyatt Vacation Ownership at The Welk is a distinguished leader in the vacation ownership industry, dedicated to providing guests with exceptional vacation experiences in beautiful and supportive environments. Located at 8860 Lawrence Welk Drive, this resort combines luxury, comfort, and impeccable service to ensure that every guest's stay is memorable and fulfilling. As part of the globally recognized Hyatt brand, the club embraces a culture of inclusivity, growth, and excellence, fostering an inviting atmosphere where employees and guests feel valued and respected.

The company prides itself on making vacation dreams come true for travelers from around the world, maintaining a friendly and collaborative workplace culture. Employees enjoy numerous benefits, including competitive pay, comprehensive medical, dental, and vision plans, 401K opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling, and family support services. There are also significant growth and development opportunities, making this an ideal workplace for individuals seeking both career advancement and work-life balance.

The role of Specialist Leisure Planning is crucial in delivering personalized experiences that enhance guest satisfaction and engagement. This full-time position involves acting as a knowledgeable resource for guests, assisting them in selecting from a variety of leisure activities, events, and local attractions. With a focus on creating meaningful moments together, the Specialist Leisure Planning professional uses effective sales techniques to provide tickets for theme parks, attractions, and special events. They also offer concierge services, encouraging guests to participate in the Sales Presentation Tour by sharing relevant information and answering questions.

In this role, you will have the rewarding responsibility of welcoming and greeting guests, anticipating their needs, and addressing any inquiries promptly and professionally. You will collaborate closely with colleagues, contributing to team goals while upholding company policies and safety standards. Flexibility in scheduling is essential as the position requires availability on weekends and holidays. Physical requirements include the ability to reach overhead, bend, twist, lift, and stand or walk for extended periods.

Hyatt Vacation Ownership values diversity and is committed to equal employment opportunities, promoting an inclusive culture where all employees can thrive. The Specialist Leisure Planning position offers an hourly rate of $25.50 and represents a wonderful opportunity to join a dynamic team dedicated to excellence in the hospitality and vacation ownership sector. Whether you are an experienced sales professional or someone passionate about creating memorable guest experiences, this role offers a vibrant work environment, career growth prospects, and meaningful employee benefits.

Job Requirements

  • Available to work a flexible schedule to include weekends and holidays
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time
  • Lift/carry/push/pull items that weigh up to 25lbs without assistance
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or sales preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Sales experience is a plus
  • Familiarity with local attractions and events is helpful
  • Ability to provide excellent guest service

Job Duties

  • Engages guests in conversation regarding their stay, property services, and area attractions/offerings
  • Provide attraction, theme park, and event tickets for sale to all guests and use effective sales techniques to drive sales volume
  • Offers tickets to local attractions, theme parks, and events for sale to guests
  • Provide relevant information about the Sales Presentation Tour and answer any questions about the tour
  • Provide concierge services to all location guests and encourage participation in a Sales Presentation Tour
  • Welcome and greet guests and anticipate and address their needs
  • Interact with colleagues and guests professionally and promptly
  • Contribute to team goals
  • Always follow company policies and safety procedures

Job Criteria

Experience

No experience required


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