Specialist, IT Restaurant Support

Chipotle Mexican Grill, Inc. is a renowned leader in the fast-casual dining industry, celebrated for its commitment to cultivating a better world through responsibly sourced, real food made with wholesome ingredients. Established as a company that redefines the fast food experience, Chipotle has distinguished itself by prioritizing quality, sustainability, and innovation. With restaurants operating across the United States, Canada, the United Kingdom, France, and Germany, Chipotle is unique as it owns and operates all its locations in North America and Europe. The organization is dedicated to fostering a culture that values diversity, equity, and inclusion while maintaining its position as a pioneer in digital advancements and sustainable business practices within the food industry.

This role is for a Specialist in IT Restaurant Support, a critical position within Chipotle's technology team that directly impacts the efficiency and success of restaurant operations. The Specialist will primarily focus on addressing and resolving Tier 2 technical issues escalated from the Tier 1 support team, specifically those affecting restaurant-level devices and systems. This position requires an individual who can expertly troubleshoot complex technology problems, provide proactive support, and collaborate closely with internal and external partners to ensure seamless restaurant functionality.

Working at Chipotle means being part of a mission-driven company that is on the forefront of changing the future of food through technology and innovation. The IT Restaurant Support Specialist plays a vital role in maintaining the technological backbone of the fast-paced restaurant environment, ensuring minimal disruptions through swift and effective support. This role demands a high level of technical expertise, strong communication skills, and flexibility to work various shifts including evenings, weekends, and holidays. The position offers a competitive salary range, estimated between $22.59 and $28.37 per hour, supplemented by annual bonuses and equity awards based on performance. Additionally, employees benefit from a comprehensive package that includes medical, dental, and vision insurance, 401k plan, sick leave, vacation time, and more.

Joining Chipotle’s IT team means contributing to a company that leads with values, champions continuous learning, and values every team member's contribution toward making better food accessible to everyone. The company's commitment to innovation extends beyond the kitchen to digital solutions designed to enhance the restaurant experience and support business growth. The IT Restaurant Support Specialist will have the opportunity to engage with project and product management teams, influence technological improvements, and be part of a forward-thinking company passionate about providing a great guest experience while promoting a sustainable future. This role is ideal for candidates with a technical background in help desk or IT support who desire to make a meaningful impact in the tech and food service industry.