Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,400.00 - $82,100.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Employee Discounts
Job Description
American Airlines is the world's largest airline and a leader in the aviation industry, known for its extensive global network and commitment to delivering exceptional customer service. Operating more than 6,800 daily flights to 365 destinations worldwide, American Airlines provides employees with unparalleled opportunities for travel, career advancement, and personal growth. The company values inclusion, diversity, and collaboration, with over 20 Employee Business Resource Groups supporting an inclusive environment and helping team members reach their full potential. American Airlines emphasizes work-life balance and provides comprehensive benefits, including health and wellness programs, retirement plans, and travel perks for employees and their... Show More
Job Requirements
- High school diploma or GED equivalency
- Minimum 1 year of experience in crew scheduling for crew tracking, pilot, or flight attendant roles
- Minimum 1 year of experience with SABRE/FOS systems
- Ability to work flexible shifts including weekends and holidays
- Ability to work overtime as required, sometimes with little or no advance notice
- Proficient in Microsoft Office applications including PowerPoint, Excel, and Word
- Strong written communication skills with good grammar and spelling
- Ability to exercise sound judgment and make informed decisions
- Ability to adapt to constant change and handle multiple tasks simultaneously
- Ability to work under pressure, meet deadlines, and work independently
- Willingness to collaborate with various stakeholders including trainers, managers, and subject matter experts
- Commitment to learning and proficiency in training software such as Articulate
- Understanding of labor contracts and operational procedures relating to crew scheduling
Job Qualifications
- High school diploma or GED equivalency
- 1 year crew tracking, pilot, or flight attendant crew scheduling experience
- 1 year SABRE/FOS experience
- Knowledge of Microsoft Office (PowerPoint, Excel, Word)
- Ability to construct effective written communications using proper grammar and spelling
- Ability to exercise sound judgment in making decisions based on information gathered/reviewed
- Ability to be flexible and capable of adapting to constant change
- Ability to handle multiple tasks concurrently
- Ability to work well under pressure and deadlines and work with minimal supervision
- Ability to collaborate with trainers, managers, SMEs, and other support staff to identify training content and produce effective training courses
- Ability to obtain proficiency in Articulate
- Knowledge of crew member contract language and operational processes
Job Duties
- Participates in the development and revision of training programs, materials and presentations
- Maintains attendance and productive participation of students during training sessions
- Evaluates and reports on the effectiveness of training courses
- Assists Manager on Duty or Senior on Duty with daily operational requirements when necessary, provides contractual support as needed
- Assists with research and response requests from the Flight Department, APA, and/or Inflight and APFA
- Researches, resolves and answers inquiries as it relates to Inflight and/or APFA
- Assists with the research and resolution of crew members pay and legality claims
- Gathers and organizes inputs for training
- Develops learning content based upon design, training brand, and templates (Storyboard, WBTs, PowerPoints, Quick Reference Guides, other job aides, Facilitator Guides, videos, games, knowledge checks)
- Develops training curriculum in compliance with FAR 121 and/or FAR 117
- Trains and evaluates new hire, recurrent, and ad hoc classes for the Crew Scheduling team
- Reviews all training materials with the Lead Trainer and Training Manager
- Collaborates with Flight Department, Inflight, Labor Relations, IT and other departments, as applicable, to develop implementation plans, dependencies, and timelines
- Coordinates 'business-side' aspects of crew technology development, processes planning and implementation, and resolutions of development problems, training, and communication
- Administers tests and evaluations
- Ability to work shifts, including weekends and holidays
- Ability to work overtime as required, sometimes with little or no advance notice
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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