Job Overview
Compensation
Type:
Salary
Rate:
Range $47,800.00 - $80,300.00
Benefits
competitive compensation
Comprehensive benefits package
Career development opportunities
Paid Time Off
Health Insurance
Dental Insurance
Retirement plan options
Job Description
Royal Caribbean Group is a globally renowned leader in the vacation and cruise industry, widely recognized for its commitment to delivering exceptional travel experiences through its prestigious brands including Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. The company operates one of the most innovative fleets and offers exclusive private destinations, making it an industry pioneer. With a diverse and dynamic team of employees, Royal Caribbean Group places great emphasis on fostering growth and career development, providing a competitive compensation and benefits package to ensure employee satisfaction and success. The company’s vibrant work culture is built around innovation, customer service... Show More
Job Requirements
- Bachelor's degree preferred
- three to five years of related experience in event planning, sales, or customer service
- ability to analyze problems and follow logical resolution steps
- ability to view situations from multiple angles and determine the best course of action
- strong service orientation with sales focus
- creativity
- capacity to manage multiple assignments simultaneously
- ability to work independently
- strong customer service ethics
- attention to detail
- excellent written and verbal communication skills
- experience liaising with corporate sales teams
- proficiency in AS400, Affair ware, Microsoft Office, and insight
- ability to reconcile financial transactions for corporate programs
- knowledge of contract terms regarding payments, cancellations, and refunds
- goal oriented with focus on pre-sail onboard revenue
- ability to accurately manage cancellation fees
Job Qualifications
- Bachelor's degree from a four-year college or university preferred
- three to five years of related experience in event planning, sales, or customer service
- experience in phone sales, customer service, and/or event coordination
- strong analytical and problem-solving skills
- service oriented with a strong sales focus
- creative thinker
- ability to manage multiple projects and work assignments simultaneously
- ability to work with little supervision
- excellent customer service ethic and high standards for quality
- detail oriented
- excellent communication skills including writing, proofreading, and speaking
- proficient with AS400, Affair ware, Microsoft Office, and insight
Job Duties
- Owns and oversees the overall coordination process for assigned accounts and group programs by ensuring all aspects are processed accurately and timely
- Responds to inquiries relating to program planning through phone or written correspondence while adhering to departmental guidelines
- Seeks to upsell onboard amenities and packages to corporate clients throughout the life of the contract
- Responsible for achieving annual departmental and pre cruise onboard revenue goals
- Liaisons with Onboard Revenue teams for Shore-Excursions, Spa, F&B, Specialty Restaurants, Internet, and Photo to drive pre-cruise sales
- Reviews all aspects of group contracts including cabin inventory, venue confirmation, air requirements, hotel packages, accounting invoices, payments, commission refunds, manifests, and documentation
- Clearly explains expectations to prevent miscommunications between Royal Caribbean and Meeting Planners
Job Location
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