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Specialist, Catering & Conference Services Coordinator
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Resorts World Las Vegas is a premier luxury resort and casino destination known for its exceptional guest experiences, innovative amenities, and commitment to excellence. Located on the vibrant Las Vegas Strip, this expansive resort caters to a diverse clientele seeking world-class accommodations, dining, entertainment, and event services. With a strong emphasis on operational efficiency, guest satisfaction, and employee development, Resorts World Las Vegas stands out as a leader in the hospitality and entertainment industry. The resort fosters a dynamic work environment where teamwork, professionalism, and dedication to service are paramount. It is a place where every team member is seen... Show More
Job Requirements
- At least two years of experience in administrative support or executive assistant positions
- high school diploma
- proof of eligibility to work in the United States
- position required licenses
Job Qualifications
- Working knowledge of Microsoft Applications
- working knowledge of Delphi, FDC, Opera, Certify, Plan-a-Day, and FastTrack
- ability to effectively communicate in English
- polished appearance and demeanor
- excellent customer service skills
- ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
- at least 18 years of age
Job Duties
- Provide advanced administrative, operational, and leadership support for the Catering and Conference Management departments within a shared office environment
- oversee daily office operations to ensure departmental priorities, administrative functions, communication, and internal processes are completed efficiently, accurately, and in alignment with company standards
- serve as a lead resource for the coordinator team by managing daily workflow, balancing workloads, clarifying priorities, and ensuring assigned responsibilities are completed accurately and on time
- lead, coach, and mentor coordinators on departmental procedures, company policies, service standards, communication expectations, and best practices
- support department leadership with reporting, analytics, departmental tracking, special projects, operational follow-up, and communication of deadlines, priorities, and expectations
- assist with onboarding, training, scheduling, and ongoing development of new coordinators and department team members
- develop, implement, and maintain office standards, procedures, templates, tools, and best practices to strengthen consistency, accountability, and productivity across the department
- support the Catering and Conference Management teams with daily administrative and group-related tasks, including amenities, transportation, rooming lists, event resumes, banquet documentation, internal reports, and other client or program needs
- generate, review, and complete internal documents, reports, resumes, banquet/event documentation, and other departmental materials accurately and within established deadlines
- assist with operational responsibilities related to Delphi and other property systems, including system maintenance, data accuracy, reporting, and process compliance
- coordinate work, information, materials, and communication within the department and with internal partners to support seamless event execution
- manage office and department purchasing needs, including purchase requisitions, invoice/payment coordination, vendor follow-up, office supply ordering, inventory, and related expense tracking
- provide professional clerical and administrative support, including email communication, phone coverage, data entry, filing, document preparation, travel arrangements, expense reports, and general office organization
- deliver excellent internal and external customer service and assist with guest or client concerns by escalating appropriately, supporting timely resolution, and maintaining professionalism throughout the process
- demonstrate strong leadership presence, sound judgment, flexibility, professionalism, and the ability to quickly learn new systems, responsibilities, and operational needs
- obtain and maintain any required position-specific licensing or certifications
- use a personal device/cellular phone for job-related operational tasks, review of company documents, and work-related communication as needed
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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