Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Gaylord Opryland Resort & Convention Center, part of Marriott International's portfolio, is a premier destination located in Nashville, Tennessee. Known for its magnificent architecture, lush indoor gardens, and extensive meeting and event spaces, Gaylord Opryland offers a unique blend of hospitality and entertainment. As a leader in the hotel and convention industry, the resort is committed to creating memorable experiences for every guest, fostering an inclusive workplace, and providing exceptional career opportunities for its employees. As a full-service hotel, it caters to a diverse clientele ranging from business travelers to families seeking leisure and entertainment. The resort embodies Marriott's brand promise of quality, innovation, and welcoming service while emphasizing the importance of diversity, equity, and inclusion within its team environment.
The Guest Environment Expert at Gaylord Opryland Resort plays a vital role in maintaining the appearance and cleanliness of the entire property to ensure a welcoming and comfortable environment for guests. This full-time, non-management position is designed for individuals passionate about hospitality and dedicated to creating exceptional guest experiences beyond routine housekeeping tasks. Unlike typical housekeeping roles, the Guest Environment Expert is empowered to proactively manage various responsibilities including cleaning guest rooms, public spaces, and handling guest requests promptly and professionally. The role demands physical stamina as it involves standing, sitting, walking for extended periods, and moving items weighing up to 50 pounds. Beyond physical tasks, employees in this position uphold stringent safety protocols, company policies, and maintain confidentiality, professionalism in appearance, communication, and work ethics.
This position offers a competitive hourly wage of $18.50 and presents employees with opportunities to grow within Gaylord Hotels and Marriott International globally. The resort thrives on fostering a culture where creativity, entrepreneurial spirit, and genuine care converge to deliver thoughtful, big-hearted service. Joining the team means becoming part of an inclusive environment where diverse backgrounds are celebrated and equal opportunities are provided to all associates regardless of disability, veteran status, or any other protected basis. Employees are encouraged to be their best self, belong to a supportive team, and develop their career through continuous learning and engagement in varied projects and roles across the expansive resort.
At Gaylord Opryland, you will not only contribute to unforgettable guest experiences but also find a workplace that values your individuality and promotes your professional growth. Whether you are delivering personalized guest services, maintaining hotel cleanliness, or supporting operations, every task is geared toward upholding the high-quality standards and guest satisfaction that define Gaylord Hotels. This is an ideal opportunity for individuals seeking stability in a full-time role with benefits, room for advancement, and the chance to be part of an award-winning hospitality brand recognized worldwide.
The Guest Environment Expert at Gaylord Opryland Resort plays a vital role in maintaining the appearance and cleanliness of the entire property to ensure a welcoming and comfortable environment for guests. This full-time, non-management position is designed for individuals passionate about hospitality and dedicated to creating exceptional guest experiences beyond routine housekeeping tasks. Unlike typical housekeeping roles, the Guest Environment Expert is empowered to proactively manage various responsibilities including cleaning guest rooms, public spaces, and handling guest requests promptly and professionally. The role demands physical stamina as it involves standing, sitting, walking for extended periods, and moving items weighing up to 50 pounds. Beyond physical tasks, employees in this position uphold stringent safety protocols, company policies, and maintain confidentiality, professionalism in appearance, communication, and work ethics.
This position offers a competitive hourly wage of $18.50 and presents employees with opportunities to grow within Gaylord Hotels and Marriott International globally. The resort thrives on fostering a culture where creativity, entrepreneurial spirit, and genuine care converge to deliver thoughtful, big-hearted service. Joining the team means becoming part of an inclusive environment where diverse backgrounds are celebrated and equal opportunities are provided to all associates regardless of disability, veteran status, or any other protected basis. Employees are encouraged to be their best self, belong to a supportive team, and develop their career through continuous learning and engagement in varied projects and roles across the expansive resort.
At Gaylord Opryland, you will not only contribute to unforgettable guest experiences but also find a workplace that values your individuality and promotes your professional growth. Whether you are delivering personalized guest services, maintaining hotel cleanliness, or supporting operations, every task is geared toward upholding the high-quality standards and guest satisfaction that define Gaylord Hotels. This is an ideal opportunity for individuals seeking stability in a full-time role with benefits, room for advancement, and the chance to be part of an award-winning hospitality brand recognized worldwide.
Job Requirements
- high school diploma or equivalent
- prior experience in housekeeping or related field preferred
- ability to stand, walk, and lift up to 50 pounds
- ability to follow safety and company protocols
- availability to work full-time
- excellent interpersonal skills
- commitment to confidentiality and professionalism
Job Qualifications
- high school diploma or equivalent preferred
- prior housekeeping or cleaning experience preferred
- ability to follow instructions and work independently
- strong communication and interpersonal skills
- ability to stand, walk, and perform physical tasks for extended periods
- attention to detail and commitment to quality
- ability to maintain professionalism in appearance and communication
Job Duties
- maintaining the appearance and cleanliness of guest rooms and public spaces
- delivering guest requests promptly and professionally
- stocking cleaning carts and supplies
- following safety procedures and company policies
- upholding quality and cleanliness standards
- assisting with luggage and guest needs as required
- performing hands-on cleaning and maintenance tasks including lifting and moving objects up to 50 pounds
Job Criteria
Experience
No experience required
Job Location
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