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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $15.45 - $1.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Free Meals
Company issued uniform
Dry cleaning
Discounts on hotel, food and beverage, retail, and entertainment
Discounts with company partners
professional and personal development programs
volunteer opportunities
Job Description
MGM Resorts International, a leader in the hospitality and entertainment industry, is renowned for its unparalleled commitment to creating exceptional experiences for guests around the world. With a diverse portfolio that includes iconic resorts, casinos, and entertainment venues, MGM Resorts combines luxury, excitement, and innovation to deliver unforgettable moments. MGM Springfield, located in Springfield, Massachusetts, is a vibrant extension of this legacy, offering visitors a dynamic blend of gaming, dining, and live entertainment in a modern, welcoming environment. The resort has become a cornerstone of the community, dedicated to both guest satisfaction and employee growth within the exciting hospitality sector.Show More
Job Requirements
- High school diploma or GED
- Previous customer service experience
- Basic computer skills
- Ability to lift and move objects up to 40 pounds
- Flexibility to work days, nights, weekends, and holidays
- Ability to prioritize in a fast-paced environment
- Ability to resolve guest inconveniences
- Ability to follow verbal and written instructions
Job Qualifications
- High school diploma or GED
- Highly motivated, service oriented and energetic
- Ability to prioritize in a fast-paced environment
- Ability to resolve guest inconveniences
- Ability to follow verbal and written instructions
- Basic computer skills
- Previous customer service experience
- Ability to lift and move objects up to 40 pounds
- Flexibility to work days, nights, weekends, and holidays as schedules rotate based on property events
Job Duties
- Serve as a brand representative on property, maintaining a professional demeanor and willingness to assist guests
- Perform various event duties including setup and breakdown, organizing event supplies, and maintaining an inventory of promotional items
- Complete event registration, guest check-ins, and gift redemptions using multiple computer programs
- Adhere to all departmental and property policies, complete assignments in a timely manner, and protect the confidentiality of company files and data
- Handle administrative tasks including office support using multi-line phones, computer, fax, copier, filing, drafting memos, and acting as an office runner
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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