Job Overview
Employment Type
Full-time
Compensation
Salary
Range $64,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is recognized as the global leader in event ticketing, processing over 500 million tickets annually and serving more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting over 40,000 shows and more than 100 festivals each year for nearly 4,000 artists across 40 countries. These divisions empower Live Nation Media & Sponsorship to design strategic music marketing programs that connect over 1,000 brands with the 98 million fans who attend Live Nation events annually. To explore more, visit www.livenationentertainment.com.
Live Nation’s Concerts Division plays a crucial role where tours are conceptualized, artists come alive, and fans experience the electrifying thrill of live music. The division includes numerous owned and operated amphitheaters, a global touring team, and departments such as Ticketing, Venue Operations, Marketing, and Sales. The company prides itself on fostering a fun, upbeat work culture offering unique perks like free concert tickets, dog-friendly offices, and progressive benefits including student loan reimbursement and adoption/fertility support. These factors contribute to Live Nation’s certification as a Great Place to Work and recognition by People Magazine in the "50 Companies that Care". Diversity, inclusion, and belonging are pillars of Live Nation’s culture, supporting employees to thrive and achieve both career and personal goals.
The Special Events Logistics Manager is a vital role within the Sales Department, tasked with providing administrative support to senior sales leadership along with the logistics team and managing special projects as assigned by the Director of Sales. This role ensures meticulous execution, servicing, and detailing of assigned special events from booking through the operational stages. Serving as a liaison between the Special Events sales team and the Operations team, the Logistics Manager guarantees seamless communication and event delivery quality.
The position requires coordinating multiple aspects of event management including operational setup and breakdown, production coordination, client interaction, and contract negotiation assistance. Core responsibilities involve handling all special event processes once the Special Event Order (SEO) is distributed, conducting pre-shift meetings, and confirming the smooth transition from sales to operations. The role also encompasses post-event accounting duties such as processing payments, tracking accounts receivable, and ensuring accurate post-event paperwork.
Moreover, the manager is responsible for logistical staff management including maintaining digital and print marketing materials, training staff on service etiquette, generating reports, and supporting marketing initiatives. A high degree of organization, prioritization, strong communication, and customer service skills are pivotal to succeed in this fast-paced, high-volume hospitality environment.
The role typically demands flexibility in working hours to align with venue business needs, often requiring extended periods of standing in loud and dynamic environments. This position is ideal for individuals with a customer service orientation, computer literacy, and a passion for live events, offering an engaging career within a globally respected industry leader. The expected compensation range for this role is $64,000 to $80,000 USD, with pay considerations based on market, experience, and qualifications.
Live Nation’s Concerts Division plays a crucial role where tours are conceptualized, artists come alive, and fans experience the electrifying thrill of live music. The division includes numerous owned and operated amphitheaters, a global touring team, and departments such as Ticketing, Venue Operations, Marketing, and Sales. The company prides itself on fostering a fun, upbeat work culture offering unique perks like free concert tickets, dog-friendly offices, and progressive benefits including student loan reimbursement and adoption/fertility support. These factors contribute to Live Nation’s certification as a Great Place to Work and recognition by People Magazine in the "50 Companies that Care". Diversity, inclusion, and belonging are pillars of Live Nation’s culture, supporting employees to thrive and achieve both career and personal goals.
The Special Events Logistics Manager is a vital role within the Sales Department, tasked with providing administrative support to senior sales leadership along with the logistics team and managing special projects as assigned by the Director of Sales. This role ensures meticulous execution, servicing, and detailing of assigned special events from booking through the operational stages. Serving as a liaison between the Special Events sales team and the Operations team, the Logistics Manager guarantees seamless communication and event delivery quality.
The position requires coordinating multiple aspects of event management including operational setup and breakdown, production coordination, client interaction, and contract negotiation assistance. Core responsibilities involve handling all special event processes once the Special Event Order (SEO) is distributed, conducting pre-shift meetings, and confirming the smooth transition from sales to operations. The role also encompasses post-event accounting duties such as processing payments, tracking accounts receivable, and ensuring accurate post-event paperwork.
Moreover, the manager is responsible for logistical staff management including maintaining digital and print marketing materials, training staff on service etiquette, generating reports, and supporting marketing initiatives. A high degree of organization, prioritization, strong communication, and customer service skills are pivotal to succeed in this fast-paced, high-volume hospitality environment.
The role typically demands flexibility in working hours to align with venue business needs, often requiring extended periods of standing in loud and dynamic environments. This position is ideal for individuals with a customer service orientation, computer literacy, and a passion for live events, offering an engaging career within a globally respected industry leader. The expected compensation range for this role is $64,000 to $80,000 USD, with pay considerations based on market, experience, and qualifications.
Job Requirements
- High school diploma (college degree preferred)
- Minimum one year in a customer service capacity
- Working knowledge of computers including Excel, Word, databases
- Basic mathematical skills
- Entry-level knowledge of restaurant and music hall operations, food preparation and restaurant reservation procedures
- Written and verbal communication skills
- Time management skills
- Ability to prioritize, organize and work in a fast-paced, high volume environment
Job Qualifications
- High school diploma (college degree preferred)
- Minimum one year in a customer service capacity
- Working knowledge of computers including Excel, Word, databases
- Basic mathematical skills
- Entry-level knowledge of restaurant and music hall operations, food preparation and restaurant reservation procedures
- Written and verbal communication skills
- Time management skills
- Ability to prioritize, organize and work in a fast-paced, high volume environment
- Point of sales knowledge, preferably MICROS (preferred)
- Some college or college degree (preferred)
Job Duties
- Responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department
- Provides administrative support and assistance to the Special Events Sales Team
- Distribution of all internal and external correspondence
- Maintains all departmental files
- Assists department team members with Information Systems support
- Coordinate all aspects of operational set-up and break down of events including equipment needs, rental needs, and station set-up
- Coordinates with Production department on all production aspects needed for an event
- Liaison between client and Live Nation Team Members throughout Event
- Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift
- Assures seamless transition for Client from Sales Department to Operations Manager during Event
- Handle all aspects of the Special Event once the special event order has been distributed
- Client interaction including conducting site inspections and walk-throughs with clients as requested
- Assist Sales Manager(s) with special client needs
- Participate in meetings such as SEO Meeting and Production Meeting
- Process all deposits and payments in a timely manner
- Track status of payments made for all events with Sales Managers
- Follow up on accounts receivable and provide monthly updates to Director of Sales and Business Manager
- Verify Deposit/Payments tracking schedules with Sales Manager
- Proper execution and completion of all post event paperwork including Party Recap Sheet, Captain’s Report and Receipts
- Responsible for settlement or payment on night of event and entering billing information into POS
- Manage staff hours to ensure budget compliance
- Maintain supply of digital and print sales kits and collateral materials
- Update sales kit inserts and menus as needed
- Collect and update digital content for event marketing
- Generate a competitive analysis report quarterly
- Train staff on proper service techniques and etiquette
- Produce weekly banquet summary including team member scheduling
- Maintain files in proper order after SEO distribution
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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