Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,700.00 - $57,500.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
flexible schedule
Job Description
Seneca Allegany Resort & Casino is a premier entertainment and hospitality destination located in Salamanca, New York. Known for its world-class casino gaming, luxurious accommodations, exceptional dining experiences, and vibrant entertainment options, Seneca Allegany Resort & Casino is part of the Seneca Gaming Corporation, one of the leading gaming operators in the region. The resort offers a unique blend of modern amenities and natural beauty, attracting visitors from near and far. This establishment is committed to delivering excellent customer service and creating memorable experiences for its guests through innovative events and promotions. The Special Events Coordinator role is an integral part of the resort's dynamic events team, working closely with the Corporate Manager of Special Events to plan, coordinate, and execute various company events and giveaways primarily focused on the Seneca Allegany Resort & Casino property.
The Special Events Coordinator position is a full-time role that offers a starting salary of $19.84 per hour, with compensation negotiable based on experience and education. This role requires a highly organized, detail-oriented individual who thrives in a fast-paced casino environment. The primary responsibility of the Special Events Coordinator is to assist in the development and seamless execution of company events and promotions, including slot and table tournaments, gift giveaways, car giveaways, and other promotional activities. This person ensures all events meet the company’s standards while maintaining brand consistency and effective communication.
In addition to event planning and coordination, the Special Events Coordinator manages detailed record-keeping such as purchase tracking, scheduling, evaluations, attendance, and payroll for the Special Events department. The role involves multitasking daily office activities including phone communications, customer complaint resolution, and maintaining office files. The coordinator also reviews event success by analyzing customer feedback and revenue impact, ensuring continuous improvement of promotional activities.
The role demands a solid understanding of casino management systems such as ACSC and promotional software like Bally BI. The coordinator may also be involved in training colleagues on new software and systems. Maintaining confidentiality and complying with tribal and casino operation regulations are critical components of this position. Interaction with the Seneca Gaming Authority ensures adherence to all relevant gaming rules and policies.
Ideal candidates will have at least three years of casino experience, preferably with a background in marketing, promotions, customer service, or event management. A bachelor’s degree in marketing or a related field is preferred but not mandatory. Candidates should demonstrate excellent communication skills, analytical abilities, and proficiency with computer tools like Microsoft Office. Physical stamina is also essential as the role requires standing and walking throughout the casino floor in an often noisy and fast-paced environment. Flexibility in scheduling and reliability are important, given the 24-hour operation of the casino.
This position offers the opportunity to be part of a vibrant team dedicated to creating engaging events that drive patron loyalty and enhance the guest experience. The Special Events Coordinator plays a vital role in upholding the resort's reputation for excellence and innovation in promotions. If you are passionate about event coordination within an energetic, hospitality-focused setting and thrive on delivering top-tier customer service, this career opportunity at Seneca Allegany Resort & Casino offers a rewarding path for growth and development.
The Special Events Coordinator position is a full-time role that offers a starting salary of $19.84 per hour, with compensation negotiable based on experience and education. This role requires a highly organized, detail-oriented individual who thrives in a fast-paced casino environment. The primary responsibility of the Special Events Coordinator is to assist in the development and seamless execution of company events and promotions, including slot and table tournaments, gift giveaways, car giveaways, and other promotional activities. This person ensures all events meet the company’s standards while maintaining brand consistency and effective communication.
In addition to event planning and coordination, the Special Events Coordinator manages detailed record-keeping such as purchase tracking, scheduling, evaluations, attendance, and payroll for the Special Events department. The role involves multitasking daily office activities including phone communications, customer complaint resolution, and maintaining office files. The coordinator also reviews event success by analyzing customer feedback and revenue impact, ensuring continuous improvement of promotional activities.
The role demands a solid understanding of casino management systems such as ACSC and promotional software like Bally BI. The coordinator may also be involved in training colleagues on new software and systems. Maintaining confidentiality and complying with tribal and casino operation regulations are critical components of this position. Interaction with the Seneca Gaming Authority ensures adherence to all relevant gaming rules and policies.
Ideal candidates will have at least three years of casino experience, preferably with a background in marketing, promotions, customer service, or event management. A bachelor’s degree in marketing or a related field is preferred but not mandatory. Candidates should demonstrate excellent communication skills, analytical abilities, and proficiency with computer tools like Microsoft Office. Physical stamina is also essential as the role requires standing and walking throughout the casino floor in an often noisy and fast-paced environment. Flexibility in scheduling and reliability are important, given the 24-hour operation of the casino.
This position offers the opportunity to be part of a vibrant team dedicated to creating engaging events that drive patron loyalty and enhance the guest experience. The Special Events Coordinator plays a vital role in upholding the resort's reputation for excellence and innovation in promotions. If you are passionate about event coordination within an energetic, hospitality-focused setting and thrive on delivering top-tier customer service, this career opportunity at Seneca Allegany Resort & Casino offers a rewarding path for growth and development.
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or equivalent required
- At least three years of casino experience required
- Must have good analytical skills
- Must have proficient computer skills including MS Windows Internet Explorer Word Excel typing 40 w.p.m
- Scheduling flexibility and dependability required
- Must present a professional appearance and demeanor in dealing with the general public
- Must be detailed oriented well organized and self-motivated
- Knowledge of casino rules regulations and procedures
- Marketing promotions/events or customer service experience required
Job Qualifications
- Must be 18 years of age or older upon employment
- High school diploma or equivalent required
- At least three years of casino experience required
- Bachelor’s degree in marketing or a related field preferred
- Experience interacting with ACSC or other casino/property management system preferred
- Experience with Bally BI or other casino-related business intelligence and campaign management solution preferred
- Understanding of direct marketing list segmentation techniques and theories is desirable
- Must be detailed oriented well organized and self-motivated
- Able to negotiate vendor contracts consult with all levels of the organization and act as a role model
- Knowledge of casino rules regulations and procedures
- Must present a professional appearance and demeanor in dealing with the general public
- Marketing promotions/events or customer service experience required
- Scheduling flexibility and dependability required
- Must have good analytical skills
- Must have proficient computer skills including MS Windows Internet Explorer Word Excel typing 40 w.p.m
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively to the public employees and customers
- Ability to define problems collect data establish facts and draw valid conclusions
- Must have the ability to deal effectively and interact well with the customers and employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Job Duties
- Assist Corporate Manager of Special Events in all day-to-day activities including answering phones responding to customer complaints editing advertising materials for accuracy suggesting changes organizing office files and distributing fact sheets to executives management and promotions staff
- Answer telephone take detailed and accurate messages and take initiative to resolve problems or provide requested information
- Receive open and distribute incoming mail as directed research to find the appropriate information to answer or respond to mail and or correspondence
- Responsible for maintaining records of scheduling evaluations daily job tasks attendance records and payroll for Special Events
- Provide input for future promotions and attend all necessary meetings
- Coordinate setup and execution of all parties and giveaways including slot/ table tournaments gift giveaways car giveaways etc
- Assist in setup and testing of new promotional software and willing to train others
- Supervise Special Events when Corporate Special Events Manager is unavailable
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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