Four Seasons logo

Spa/Health Club Receptionist (PT)

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

competitive salary
Wages
Comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Discounted rates for parking and or marta

Job Description

Four Seasons Hotels and Resorts is a premier luxury hospitality company renowned globally for its exceptional service and outstanding guest experiences. With properties in some of the world's most sought-after locations, Four Seasons is synonymous with luxury, comfort, and impeccable attention to detail. The brand prides itself on its commitment to its people—its employees—who are the backbone of its success. They foster an inclusive and supportive company culture that enables every team member to thrive and deliver world-class service. The organization believes that every interaction with guests, residents, and partners should be genuine, heartfelt, and memorable, which is why employee engagement and a positive work environment are core priorities.

The Four Seasons in Atlanta exemplifies the brand's dedication to luxury and personalized service in a vibrant and culturally rich setting. Atlanta, as the capital city of Georgia, blends Southern charm with a dynamic urban lifestyle, attracting business elites, celebrities, and tourists. Located in Midtown, the hotel offers easy access to key cultural landmarks such as the High Museum of Art, Peachtree Street, and Piedmont Park. Guests can indulge in French-inspired cuisine at the elegant Brasserie Margot or unwind at the serene spa facilities, making every stay a unique and enjoyable experience.

The Spa Front Desk Agent role at Four Seasons Atlanta is pivotal in creating lasting impressions on guests by providing seamless service from their arrival through their spa visit. This position is responsible for booking appointments, welcoming guests warmly, managing spa check-ins and check-outs, and guiding visitors through all amenities including the fitness center, pool, and relaxation areas. The role demands a high level of interpersonal skills and a genuine passion for hospitality, ensuring that guests feel valued and pampered.

Additionally, the Spa Front Desk Agent handles a range of administrative tasks such as managing appointments with accuracy, processing payments, maintaining a balanced cash float, and ensuring the cleanliness and organization of the spa reception area. This role also requires teamwork and collaboration with other hotel departments to smoothly coordinate guest needs and enhance overall service delivery. By executing these duties with professionalism and care, the Spa Front Desk Agent contributes significantly to the Four Seasons' promise of providing luxury with a genuine heart.

Working at Four Seasons means being part of a global team that is committed not only to guest satisfaction but also to employee growth and development. The company encourages continuous learning and offers excellent training opportunities to help team members advance their skills and careers. Benefits include competitive wages, employee discounts, complimentary meals, and uniform cleaning services, among others. This inclusive and supportive workplace embraces diversity and invites individuals from various backgrounds to bring their unique talents to the Four Seasons family.

Overall, the Spa Front Desk Agent position at Four Seasons Atlanta offers an exciting chance to engage with guests in a luxurious setting while building a career in hospitality with a world renowned brand. This role requires dedication, excellent communication skills, and a heartfelt commitment to service excellence, making it perfect for individuals passionate about creating extraordinary guest experiences and working in a culturally vibrant environment.

Job Requirements

  • High school diploma or equivalent
  • prior experience in hotel or spa environment preferred
  • ability to read and write in English
  • strong communication skills
  • basic computer literacy
  • ability to handle cash accurately
  • ability to work flexible schedules including weekends and holidays

Job Qualifications

  • Experience in hotel environment preferred spa experience is a plus
  • excellent communication and interpersonal skills
  • strong customer service orientation
  • ability to multi-task and work efficiently under pressure
  • proficiency in using computer systems and software
  • ability to maintain professionalism and handle guest complaints effectively
  • teamwork and cooperation skills
  • ability to follow company policies and standards of conduct

Job Duties

  • Books and cancels appointments both by phone and in person in an efficient and friendly manner
  • issues relaxation lounge salto entry key to male guests
  • ascertains guest satisfaction collects keys posts retail charges and presents bill to guest
  • settles spa and retail charges accurately through credit card gift card and or cash transaction
  • maintains a balanced bank assigned by the hotel makes change and reconciles all transactions at the close of each shift
  • handles all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible resolves customer complaints assists customers in all inquiries in connection with hotel services hours of operations key hotel personnel in-house events directions etc
  • utilizes a variety of computer systems to check guests in and out run daily reports and communicate both internally and externally via chat
  • complies with four seasons category one and category two work rules and standards of conduct as set forth in empact
  • works harmoniously and professionally with co-workers and supervisors
  • can answer guest calls and direct them appropriately to other departments
  • maintains a clean spa reception area with frequent cleaning dusting and sanitizing
  • guests are pampered with a customized approach ensuring that each experience is unique and unforgettable
  • provides intuitive service with a warm and friendly smile
  • blocks the therapist schedules when needed
  • assists with responsibilities and duties in the fitness center pool area sundeck and locker rooms in the absence of spa attendant or due to heavy volume
  • provides basic trouble-shooting support for in-room dining services at the pool when established
  • works closely with bell staff and front desk to ensure smooth handling of guest deliveries and special requests

Job Criteria

Experience

Mid Level (3-7 years)


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