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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive salary
Wages
Comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Discounted rates for parking and or marta
Job Description
Four Seasons Hotels and Resorts is a premier luxury hospitality company renowned globally for its exceptional service and outstanding guest experiences. With properties in some of the world's most sought-after locations, Four Seasons is synonymous with luxury, comfort, and impeccable attention to detail. The brand prides itself on its commitment to its people—its employees—who are the backbone of its success. They foster an inclusive and supportive company culture that enables every team member to thrive and deliver world-class service. The organization believes that every interaction with guests, residents, and partners should be genuine, heartfelt, and memorable, which is why employee... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hotel or spa environment preferred
- ability to read and write in English
- strong communication skills
- basic computer literacy
- ability to handle cash accurately
- ability to work flexible schedules including weekends and holidays
Job Qualifications
- Experience in hotel environment preferred spa experience is a plus
- excellent communication and interpersonal skills
- strong customer service orientation
- ability to multi-task and work efficiently under pressure
- proficiency in using computer systems and software
- ability to maintain professionalism and handle guest complaints effectively
- teamwork and cooperation skills
- ability to follow company policies and standards of conduct
Job Duties
- Books and cancels appointments both by phone and in person in an efficient and friendly manner
- issues relaxation lounge salto entry key to male guests
- ascertains guest satisfaction collects keys posts retail charges and presents bill to guest
- settles spa and retail charges accurately through credit card gift card and or cash transaction
- maintains a balanced bank assigned by the hotel makes change and reconciles all transactions at the close of each shift
- handles all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible resolves customer complaints assists customers in all inquiries in connection with hotel services hours of operations key hotel personnel in-house events directions etc
- utilizes a variety of computer systems to check guests in and out run daily reports and communicate both internally and externally via chat
- complies with four seasons category one and category two work rules and standards of conduct as set forth in empact
- works harmoniously and professionally with co-workers and supervisors
- can answer guest calls and direct them appropriately to other departments
- maintains a clean spa reception area with frequent cleaning dusting and sanitizing
- guests are pampered with a customized approach ensuring that each experience is unique and unforgettable
- provides intuitive service with a warm and friendly smile
- blocks the therapist schedules when needed
- assists with responsibilities and duties in the fitness center pool area sundeck and locker rooms in the absence of spa attendant or due to heavy volume
- provides basic trouble-shooting support for in-room dining services at the pool when established
- works closely with bell staff and front desk to ensure smooth handling of guest deliveries and special requests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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