Spa/Health Club Receptionist (PT)

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

competitive salary
Comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
discounted rates for parking and/or Marta

Job Description

Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company known for its exceptional service and high standards of quality. Founded in 1960, Four Seasons has become synonymous with elegance, sophistication, and unparalleled guest experiences. The company operates a collection of luxury hotels and resorts worldwide, providing genuine hospitality and personalized services that cater to discerning travelers. The hallmark of Four Seasons is its commitment to creating memorable experiences through its compassionate team members who strive to exceed guest expectations by delivering service with a genuine heart. This dedication extends to its employees, fostering a supportive and inclusive work environment that emphasizes respect, professional growth, and a strong company culture based on the Golden Rule – treating others as you wish to be treated.

At the Four Seasons Midtown Hotel in Atlanta, the fusion of Southern charm and metropolitan vibrance creates a compelling setting for both guests and employees. Atlanta is known as the cultural capital of the American South, blending historic charm with modern sophistication. The Midtown location places guests within easy access to prominent cultural landmarks like the High Museum of Art, unique dining experiences on Peachtree Street, and lush outdoor spaces such as Piedmont Park. The hotel features French-inspired luxury amenities including Brasserie Margot and a serene spa environment, catering to guests who seek elegance paired with relaxation.

The Spa Receptionist role at Four Seasons Midtown Atlanta embodies the essence of hospitality, serving as the first point of contact for spa guests. This position requires a warm, attentive individual who excels in creating a personalized atmosphere for each visitor. Responsibilities include booking and managing spa appointments efficiently, welcoming guests, guiding them through the facility’s various offerings including the fitness center, pool, sundeck, and locker rooms, and ensuring guest satisfaction with every interaction. The role emphasizes a proactive approach where the receptionist anticipates guest needs and adds thoughtful touches that enhance the overall experience.

Additionally, the Spa Receptionist manages financial transactions accurately, maintains the spa reception area's cleanliness, responds promptly to guest inquiries, and works cooperatively with other hotel departments to ensure seamless service delivery. Employees in this role must demonstrate professionalism, hospitality expertise, and the ability to work harmoniously within a team. The position offers competitive compensation and is designed to contribute to an enriching career in the luxury hotel and spa industry.

This role is perfect for individuals passionate about customer service and hospitality, especially those with experience in hotel or spa environments. It requires strong communication skills, attention to detail, and the ability to multitask in a dynamic setting. Working at Four Seasons Midtown Atlanta not only offers a job but an opportunity to join a prestigious brand that values employee development and cultural diversity. The hotel’s commitment to excellence extends beyond guest services and embraces its employees' professional growth, providing excellent training, development opportunities, and a comprehensive benefits package. The Spa Receptionist position is a vital role that exemplifies Four Seasons' promise to create lasting impressions and truly connect people through exceptional service.

Job Requirements

  • High school diploma or equivalent
  • prior experience in hotel required, spa experience preferred
  • ability to read and write in English
  • excellent interpersonal skills
  • strong attention to detail
  • ability to handle cash transactions accurately
  • availability to work varied shifts
  • commitment to providing exceptional customer service

Job Qualifications

  • Experience in hotel or spa environment preferred
  • ability to read and write in English
  • strong customer service skills
  • excellent communication skills
  • ability to multitask and work in a team environment
  • professionalism and hospitality etiquette
  • basic computer proficiency

Job Duties

  • Books and cancels appointments both by phone and in person in an efficient and friendly manner using guest name whenever possible
  • issues relaxation lounge salto entry key to male guests
  • ascertains guest satisfaction, collects keys, posts retail charges and presents bill to guest
  • settles spa and retail charges accurately through credit card, gift card and cash transaction
  • maintains a balanced bank assigned by the hotel, makes change and reconciles all transactions at the close of each shift
  • handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolves customer complaints
  • assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc and responds to all guest requests in an accurate and timely manner
  • utilizes a variety of computer systems to check guests in and out, run daily reports and communicate internally and externally via chat
  • complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • works harmoniously and professionally with co-workers and supervisors
  • can answer guest calls and direct them appropriately to other departments
  • maintains a clean spa reception area with frequent cleaning, dusting and sanitizing
  • guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable
  • provides intuitive service with a warm and friendly smile
  • blocks the therapist's schedules when needed
  • assists with responsibilities and duties in the fitness center, pool area, sundeck and locker rooms in the absence of spa attendant or due to heavy volume
  • provides basic trouble-shooting support for in-room dining services at the pool when established
  • works closely with Bell Staff and Front Desk to ensure smooth handling of guest deliveries and special requests

Job Criteria

Experience

Mid Level (3-7 years)


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