Spa/Health Club Receptionist

Four Seasons is a renowned luxury hospitality company known for delivering exceptional guest experiences through a commitment to quality, genuine service, and meticulous attention to detail. Powered by a diverse and dedicated team, Four Seasons operates globally, creating memorable moments for guests, residents, and partners. The company fosters a world-class employee experience and culture to support its mission of providing top-tier luxury services and maintaining its status as a leader in the hospitality industry. With a focus on mutual respect, personal growth, and genuine connections, Four Seasons ensures that every interaction is meaningful and every stay leaves a lasting impression. Their team members are encouraged to push their boundaries and continually strive for excellence, resulting in a workplace environment that balances professionalism with warmth and empathy.

Located in Baltimore's Harbor East, the Four Seasons offers a sophisticated urban retreat that combines modern luxury with the excitement of the waterfront city lifestyle. This location features amenities such as a five-star spa, rooftop pool, and proximity to cultural landmarks, restaurants, and scenic waterfront walks. The Baltimore property caters to various clientele including families, couples on romantic getaways, and business travelers seeking upscale comfort and convenience.

The Spa Receptionist role at Four Seasons Baltimore is a vital position focused on ensuring guest satisfaction within the spa environment. This role acts as the first point of contact for spa guests, facilitating arrivals, bookings, and departures with efficiency and courtesy while upholding the Four Seasons standards. The receptionist coordinates spa treatment bookings using spa management software, maximizes scheduling efficiency, and tracks guest preferences to personalize their experience. Essential duties include responding promptly and professionally to guest interactions, handling special requests, assisting with the sale of retail merchandise, and supporting inventory management. The successful candidate will demonstrate excellent interpersonal communication, strong organizational skills, and the ability to thrive in a fast-paced environment. Flexibility to work nights, weekends, and holidays is required.

This position offers an hourly rate of $21.93 and a comprehensive employee benefits package including medical, vision, and dental insurance, life and disability coverage, paid time off, a 401k retirement plan, and opportunities for professional development. Employees also enjoy perks such as complimentary meals, discounted parking, and room nights at Four Seasons hotels worldwide. Four Seasons is committed to inclusion and equal opportunity, welcoming applicants from diverse backgrounds and encouraging minorities, women, veterans, and individuals with disabilities to apply. This role requires work authorization in the United States and a flexible schedule to meet operational needs.