Spa/Health Club Receptionist

Four Seasons is a globally recognized luxury hospitality company renowned for its commitment to delivering unparalleled guest experiences through genuine care and exceptional service. Powered by a diverse and dedicated team, Four Seasons fosters a workplace culture grounded in respect, continuous improvement, and a passion for excellence. With locations across the world, the brand has become synonymous with high standards, personalized service, and a warm, welcoming environment that both guests and employees appreciate. At its core, Four Seasons believes that enriching connections between people and their surroundings are key to crafting unforgettable memories that last a lifetime.

The Four Seasons Hotel Los Angeles at Beverly Hills exemplifies these values in a vibrant urban setting. Nestled in a sun-drenched oasis within the heart of Los Angeles, this exclusive hotel is an iconic destination that captures the essence of sophistication and effortless glamour unique to the city. Guests at this location enjoy access to world-class amenities such as the award-winning Culina Ristorante offering Italian cuisine, a luxurious rooftop pool surrounded by lush greenery, and an integrated spa focused on holistic wellness. The hotel’s tranquil environment amidst the bustling city provides a refined retreat for visitors and locals alike.

The role of Spa Coordinator at the Four Seasons Hotel Los Angeles at Beverly Hills is a vital position that blends operational excellence with exceptional guest interaction. This role involves coordinating the arrival, departure, and cashiering processes for spa guests while ensuring compliance with hotel policies and credit procedures. The Spa Coordinator plays a key part in creating a relaxing and inviting atmosphere by maintaining appropriate music, lighting, temperature, and aroma in the spa area. Additionally, this position requires proficiency in managing guest profiles and appointment databases like Book for Time and Lotus Notes, demonstrating accuracy and attention to detail.

The ideal Spa Coordinator will be a proactive ambassador of the Four Seasons brand, anticipating guest needs and providing personalized service that goes beyond expectations. They are expected to exhibit in-depth knowledge of treatments and retail products, enabling them to offer meaningful recommendations and up-sell resort facilities naturally and effectively. Handling guest concerns with composure and empathy, the Spa Coordinator acts as a problem solver who ensures satisfaction and timely escalation of issues to management when necessary.

Beyond guest interactions, the Spa Coordinator is responsible for operational tasks such as inventory management, financial transaction processing, and maintaining a ready work environment. This role demands excellent communication skills, impeccable phone etiquette, and a strong commitment to the Golden Rule - treating others as one wishes to be treated. Four Seasons supports its team members with comprehensive training programs and a culture that nurtures both professional growth and personal wellbeing.

Working at Four Seasons Los Angeles offers an exciting opportunity to be part of a prestigious brand that balances luxury with genuine connection. The position is part-time with AM and PM shifts, including weekends and holidays, and offers a competitive hourly rate of $27.90. Benefits include a 401K retirement plan, investment in employee wellbeing, free on-site parking, tuition reimbursement, and employee discounts for stays worldwide. This role suits candidates who seek to excel in a luxury hospitality environment while making a meaningful difference in the guest experience.