Job Overview
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
The hiring establishment is a high-end spa that focuses on delivering exceptional guest services and upholding superior standards within a luxury setting. Known for its commitment to excellence and a strategic vision aligned with sustainability and innovation, this spa offers a refined experience to guests seeking relaxation and rejuvenation. The spa operates with an emphasis on professional development, operational efficiency, and a sustainable approach as part of its corporate EarthView program. It caters to a discerning clientele who expect premium services in nail care, facials, massages, and more, supported by a welcoming and discreet environment.
The role available is a Spa Manager position, responsible for overseeing the daily operations of the spa. This leadership role is essential for managing staffing schedules, booking systems, guest satisfaction, team training, and maintaining a clean, inviting atmosphere consistent with the spa's strategic plan. The manager will play a key role in researching and implementing new products and services to keep the spa offerings innovative and aligned with guest expectations. Responsibilities also include supervision of team members to ensure compliance with company policies and health and safety regulations, as well as motivating the team to increase sales and operational efficiency. Physical demands are part of the job, including standing for long periods, walking, lifting, and other movements necessary to ensure smooth daily operations. Candidates must be willing to work a flexible schedule, including evenings, weekends, and holidays to meet business needs. The Spa Manager embodies the values of the company, including a commitment to capability, service, excellence, agility, and accountability, driving an outstanding guest experience and a supportive team environment. This is a full-time leadership opportunity at a prestigious spa.
The role available is a Spa Manager position, responsible for overseeing the daily operations of the spa. This leadership role is essential for managing staffing schedules, booking systems, guest satisfaction, team training, and maintaining a clean, inviting atmosphere consistent with the spa's strategic plan. The manager will play a key role in researching and implementing new products and services to keep the spa offerings innovative and aligned with guest expectations. Responsibilities also include supervision of team members to ensure compliance with company policies and health and safety regulations, as well as motivating the team to increase sales and operational efficiency. Physical demands are part of the job, including standing for long periods, walking, lifting, and other movements necessary to ensure smooth daily operations. Candidates must be willing to work a flexible schedule, including evenings, weekends, and holidays to meet business needs. The Spa Manager embodies the values of the company, including a commitment to capability, service, excellence, agility, and accountability, driving an outstanding guest experience and a supportive team environment. This is a full-time leadership opportunity at a prestigious spa.
Job Requirements
- High school diploma or equivalent
- Previous customer service and leadership experience of a high end spa required, two to five years of experience preferred
- Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching
- Experience with online booking appointment system
- Must have the ability to work a flexible schedule including days, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Previous customer service and leadership experience of a high end spa preferred
- Experience with online booking appointment systems
- Knowledge of health and safety standards including MSDS and OSHA
- Strong interpersonal and communication skills
- Ability to motivate and lead a team effectively
- Basic inventory and purchasing knowledge
Job Duties
- Manage scheduling of staff, booking system, guest concerns, training, and department cleanliness functions consistent with strategic plan and vision for the department and property
- Collect information, research data, make recommendations, and implement new products and services that fit the spa needs
- Manage the delivery of guest service satisfaction consistent with company’s and property’s core service standards
- Supervise team members to ensure they adhere and enforce company and departmental policies and procedures
- Supervise and motivate team to increase sales and ensure efficiency
- Participate in quarterly inventory of nail, facial, and massage service products
- Communicate to manager purchasing needs in a timely manner
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, and ensure all staff is practicing safe work habits including wearing protective safety equipment and following MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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