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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $18.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The hiring organization is a prestigious luxury hotel offering exceptional spa, salon, fitness, and recreational facilities. Known for its impeccable service standards and attention to guest satisfaction, the hotel aims to provide an outstanding wellness experience through its state-of-the-art spa and recreational amenities. The establishment is committed to maintaining a serene and welcoming environment where guests can relax, rejuvenate, and enjoy personalized services tailored to their unique needs. The spa and related facilities operate with an emphasis on luxury, cleanliness, and professionalism, ensuring that every guest receives outstanding hospitality during their stay.
The role of Spa Coordinator is int... Show More
The role of Spa Coordinator is int... Show More
Job Requirements
- No formal education required
- Six months prior sales, guest relations and/or spa experience desired
- Basic knowledge of spas, luxury hotel service standards, guest relations and etiquette desired
- Current First Aid and CPR certification desired
- Excellent customer service and communication skills
- Ability to perform basic math skills
- Strong attention to detail
- Ability to solve problems and remain calm during busy or emergency situations
- Ability to learn and use telephone and computer systems
- Good working knowledge of Microsoft Office
- Ability to read and interpret safety and operational documents
- Must speak, read, write and understand English
- Ability to work independently and as part of a team
- Availability to work varying schedules including holidays, weekends and alternate shifts
- Must maintain a clean appearance and professional demeanor
- Completion of all required training.
Job Qualifications
- No formal education required
- Six months prior sales, guest relations and/or spa experience desired
- Basic knowledge of spas, luxury hotel service standards, guest relations and etiquette desired
- Current First Aid and CPR certification desired
- Excellent customer service and communication skills to work with guests of various backgrounds
- Ability to perform basic math skills such as addition, subtraction, multiplication and division
- Strong attention to detail with problem-solving skills and ability to remain calm in difficult or emergency situations
- Ability to learn and use telephone and computer systems including good working knowledge of Microsoft Office
- Ability to explain spa and hotel amenities to guests
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Must be able to speak, read, write and understand English
- Ability to work independently with minimal guidance and as part of a team
- Flexibility to work varying schedules including holidays, weekends and alternate shifts
- Must maintain a clean appearance and professional demeanor
- Completion of all required training as scheduled.
Job Duties
- Receives and responds to inquiries regarding spa services and amenities
- Maintains current knowledge of all spa and salon services including treatments, spa amenities, staff abilities, fitness classes, hours of operation, spa retail
- Takes messages for guests and staff and delivers in a timely manner
- Promotes additional treatments to ensure guest satisfaction and increase profitability
- Conducts tours of the spa facility if needed
- Answers questions about amenities found throughout property
- Schedules spa, salon and fitness appointments for guests and distributes workload to increase productivity and reduce downtime
- Works closely with group coordinators to ensure appointments are correctly and efficiently booked
- Confirms appointments
- Welcomes and escorts guests to appropriate waiting areas and/or lounge to prepare for services
- Assists guests with purchasing retail products
- Promotes retail sales
- Restocks all retail merchandise and guest supplies throughout the spa
- Explains function of fitness equipment and spa facilities to guests
- Assists spa management with daily administrative activities including payroll card completion and responding to staff inquiries
- Completes required spa paperwork
- Informs management about any issues regarding guest concerns or incidents
- Notifies spa management about facility, staff, guest, or supply needs and upcoming events
- Attends required meetings
- Monitors guest areas of spa to ensure locker areas, fitness center, reception areas, treatment rooms are kept neat, orderly, clean and well stocked
- Acts as a liaison to coordinate efforts of housekeeping, engineering, front office, etc.
- Ensures retail displays are interesting and free of debris
- Retrieves and restocks all operational items and guest amenities
- Opens and closes facility in accordance with spa policies and procedures
- Reconciles and balances daily sales at close of shift and runs required reports
- Maintains spa records by entering required room and guest account data into systems
- Performs all guest accounting functions according to hotel procedure ensuring all guest and house accounts are accurate
- Collects revenue by entering services and charges, computing bills and obtaining payments
- Resolves guest complaints within scope of authority, otherwise refers matter to management
- Notifies supervisor and/or security of unusual events, circumstances, missing items, or alleged theft
- Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
- Follows all safety policies and procedures
- Reports potential safety issues to manager and takes immediate action to resolve emergencies
- Maintains strict compliance with hotel's hazardous material program and familiarizes with current MSDS
- Assists with preparation for department meetings
- Reviews VIP lists and follows up on any issues or complaints from prior day
- Compiles statistics and prepares reports as requested
- Notifies management of unsafe conditions, needed maintenance and any accidents
- Reports to work as scheduled on time and regularly.
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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