Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Rotating Shifts
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The position is within a hospitality establishment that includes a spa, salon, fitness center, and recreational facilities. This company operates in the luxury hotel sector, providing high-end services that enhance guest experiences and satisfaction through well-coordinated and attentive guest service operations. The establishment prioritizes a clean, orderly, and well-stocked environment with professional standards and strict adherence to safety regulations, including OSHA compliance and proper use of personal protective equipment (PPE).
This role is a Spa Coordinator responsible for all aspects of guest movement and service coordination within the spa. The coordinator will ensure seamless scheduling and management of appointments for spa treatments, salon services, fitness classes, and recreation areas. Guests are greeted with professionalism and hospitality, guided through the available amenities, and assisted comprehensively from arrival through service completion. The role demands excellent communication skills to interact with guests from diverse backgrounds, the ability to handle guest concerns promptly, and proactive promotion of spa retail products to enhance guest satisfaction and contribute to additional revenue streams.
The Spa Coordinator role requires multitasking capabilities, including administrative duties such as managing appointments, processing payments, maintaining detailed records, handling messages accurately, and supporting spa management with daily operational tasks. Coordination with multiple departments—such as housekeeping, engineering, and front office—is essential to maintain facility standards and respond swiftly to maintenance and guest needs. The role entails monitoring spa areas to ensure cleanliness, orderliness, and adherence to operational policies.
Candidates must be comfortable with technology, including telephone and computer systems, and possess a working knowledge of Microsoft Office. The position demands physical stamina to frequently stand and walk, occasionally lift and move equipment, and the agility to navigate a fast-paced environment. Wearing non-slip, oil-resistant shoes and adhering to safety protocols are mandatory. Working schedules may vary and include holidays, weekends, and alternative shifts to meet operational demands.
The job emphasizes teamwork and independence, requiring individuals who are detail-oriented and capable of problem-solving under pressure, including during emergencies. While no formal education is strictly required, experience in sales, guest relations, or spa work is desirable. The role encourages obtaining first aid and CPR certification, enhancing safety readiness.
Overall, this Spa Coordinator position is designed for a dynamic individual who is passionate about guest service excellence in a luxury spa and hospitality environment. It offers an opportunity to contribute significantly to the guest experience and operational efficiency within the spa, salon, fitness, and recreational facilities of a premium hotel setting, ensuring every guest receives attentive, seamless, and superior service.
This role is a Spa Coordinator responsible for all aspects of guest movement and service coordination within the spa. The coordinator will ensure seamless scheduling and management of appointments for spa treatments, salon services, fitness classes, and recreation areas. Guests are greeted with professionalism and hospitality, guided through the available amenities, and assisted comprehensively from arrival through service completion. The role demands excellent communication skills to interact with guests from diverse backgrounds, the ability to handle guest concerns promptly, and proactive promotion of spa retail products to enhance guest satisfaction and contribute to additional revenue streams.
The Spa Coordinator role requires multitasking capabilities, including administrative duties such as managing appointments, processing payments, maintaining detailed records, handling messages accurately, and supporting spa management with daily operational tasks. Coordination with multiple departments—such as housekeeping, engineering, and front office—is essential to maintain facility standards and respond swiftly to maintenance and guest needs. The role entails monitoring spa areas to ensure cleanliness, orderliness, and adherence to operational policies.
Candidates must be comfortable with technology, including telephone and computer systems, and possess a working knowledge of Microsoft Office. The position demands physical stamina to frequently stand and walk, occasionally lift and move equipment, and the agility to navigate a fast-paced environment. Wearing non-slip, oil-resistant shoes and adhering to safety protocols are mandatory. Working schedules may vary and include holidays, weekends, and alternative shifts to meet operational demands.
The job emphasizes teamwork and independence, requiring individuals who are detail-oriented and capable of problem-solving under pressure, including during emergencies. While no formal education is strictly required, experience in sales, guest relations, or spa work is desirable. The role encourages obtaining first aid and CPR certification, enhancing safety readiness.
Overall, this Spa Coordinator position is designed for a dynamic individual who is passionate about guest service excellence in a luxury spa and hospitality environment. It offers an opportunity to contribute significantly to the guest experience and operational efficiency within the spa, salon, fitness, and recreational facilities of a premium hotel setting, ensuring every guest receives attentive, seamless, and superior service.
Job Requirements
- High school diploma or equivalent preferred
- Minimum six months in customer service, sales or spa-related role
- Knowledge of spa operations and luxury hospitality standards
- Valid First Aid and CPR certification preferred
- Strong interpersonal communication skills
- Proficiency in basic math
- Ability to use computer and telephone systems
- Attention to detail and ability to solve problems under pressure
- Ability to maintain composure in busy or emergency situations
- Ability to work varying shifts including weekends and holidays
- Must wear appropriate safety footwear
- Compliance with OSHA and HAZMAT regulations
- Physical ability to stand, walk, lift up to 50 pounds occasionally
- Must be punctual and reliable
- Good command of English
Job Qualifications
- No formal education required
- Six months prior experience in sales, guest relations, or spa environment preferred
- Basic knowledge of spa services, luxury hotel guest relations, and etiquette preferred
- Current First Aid and CPR certification desired
- Excellent customer service and communication skills
- Basic math skills
- Attention to detail and problem-solving abilities
- Comfortable using telephone and computer systems with Microsoft Office proficiency
- Ability to read, write, and understand English
- Ability to work independently and as part of a team
- Flexible to work varying schedules including holidays and weekends
- Maintains professional appearance and demeanor
- Completion of required training
Job Duties
- Receives and responds to inquiries regarding spa services and amenities
- Maintains current knowledge of spa and salon services, staff abilities, retail, fitness classes, and hours of operations
- Schedules spa, salon, and fitness appointments
- Welcomes and escorts guests to waiting areas and assists with retail purchases
- Assists spa management with administrative activities including payroll and daily paperwork
- Monitors guest areas to maintain cleanliness and organization and coordinates with housekeeping and maintenance
- Opens and closes facility, reconciles sales, processes payments and maintains spa records
- Resolves guest complaints and reports unusual events to management
- Reports unsafe conditions and follows safety protocols including OSHA and PPE use
- Attends meetings and assists with preparation and reporting
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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