Spa Receptionist, Part-time, The Spa at the Park

Berkeley, CA, USA|

Job Overview

Compensation

Hourly

Range $15.50 - $19.25

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Paid holidays

employee wellness program

Job Description

Lafayette Park Hotel and Spa is a premier luxury destination located in the East Bay, renowned for its sophisticated guest accommodations, exceptional dining experiences, dedicated event spaces, and impeccable customer service. Consistently ranked as the number one hotel in the region, it offers guests a blend of elegance and comfort, making it a sought-after location for both leisure and business travelers. The hotel combines classic style with modern amenities to provide an unforgettable stay. Central to its appeal is The Spa at the Park, which takes a holistic approach to wellness that rejuvenates the mind, body, and spirit. The spa is acclaimed as the best day spa in the East Bay, offering an extensive menu of specialty treatments designed to provide deep relaxation and therapeutic benefits.

We are currently seeking a Spa Receptionist to join the dedicated team at Lafayette Park Hotel and Spa. This role is crucial as the first point of contact for spa guests, responsible for managing all same-day appointment scheduling, greeting guests with warmth and professionalism, and handling check-in procedures. The Spa Receptionist also issues spa robes, slippers, and locker keys, and assists in retail sales, ensuring that every guest’s visit is seamless and enjoyable. This position demands excellent communication and organizational skills, a courteous and empathetic demeanor, and the ability to maintain an efficient flow of operations in a busy spa environment. The role involves managing reservations using the hotel's systems, maintaining spa supplies, answering guest inquiries, and supporting the Spa Director with various secretarial duties.

Employees in this position are expected to uphold the high standards of Lafayette Park Hotel and Spa by maintaining order, cleanliness, and readiness of the spa for daily operations, including opening and closing routines. Being adaptable to varying work schedules due to the dynamic nature of the hospitality industry is essential. The position requires teamwork, flexibility, and willingness to assist in other departments when necessary. Competitive pay is offered, starting at $20.00 per hour, with opportunities to gain valuable experience in luxury hospitality and wellness services. The Lafayette Park Hotel and Spa is committed to equal employment opportunity and maintaining a respectful, inclusive workplace culture.

Job Requirements

Must have a high school diploma
Must have a minimum of one year retail experience
Spa experience is preferred
CPR/First Aid certification is desired
Must be able to stand, sit, walk, reach, stoop, kneel, crouch, talk, and hear regularly
Must be able to lift and/or move up to 25 pounds regularly and occasionally up to 50 pounds
Must maintain neat, clean, and well-groomed appearance
Must be able to work varying schedules due to the business needs of the hotel
Must comply with hotel rules and regulations
Must demonstrate regular attendance and punctuality
Must be patient, courteous, and empathetic
Must be able to work cooperatively in a team environment

Job Qualifications

Excellent communication skills and proper and gracious telephone etiquette
Strong computer skills and good organizational skills
Good clerical skills including typing, filing, alphabetizing, and basic math
Ability to concentrate, exert good judgement, and be flexible in a busy environment
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Patient, effective and courteous listener, able to show empathy
Energetic and enthusiastic individual
Able to work under pressure with ease
Willing to work flexible hours
Knowledgeable and up to date on latest developments in the department
Ability to speak effectively with customers in a friendly and pleasant manner
Bi-lingual (Spanish) preferred
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Meets legal age requirements

Job Duties

Know front desk operations including reservation systems, filing systems, sales systems, and guest check-in procedures
Process various secretarial functions for the Spa Director
Greet and welcome all guests coming into the spa
Be patient, courteous listener, able to show empathy
Check in all guests for appointments
Instruct guest to fill out health history forms and input them into the system
Issue spa robes, slippers, and locker keys
Help the guests and arrange any service they need
Ensure and maintain a pleasant visit for each guest
Arrange for all spa appointments for ala carte services/activities and packages
Monitor the appointment sheet to have the proper number of staff on duty
Answer the telephone, make appointments, answer spa questions
Provide information regarding spa services and procedures to ensure guest comfort
Maintain order and efficiency for spa operations via proper scheduling of guest and staff appointments
Monitor the fitness area and locker rooms and assist in cleanliness
Maintain spa supplies as needed
Handle billing for spa services and retail
Assist guests with prescriptions from their therapist staff
Keep spa neat and clean during business hours
Be cross-trained in all functions of the front desk and scheduling
Assist with sales of retail, gift certificates, and upgrading services
Work as a team player and assist others
Take direction and perform special projects
Ensure the facility is prepared for proper opening and closing each day
Stay knowledgeable about treatments and products to explain to guests
Attend daily shift meetings for team building
Assist in other departments when necessary
Perform other duties as assigned