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Spa Receptionist - Mandalay Bay

Job Overview

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Compensation

Hourly
Range $15.00 - $1.00
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Benefits

wellness incentive programs
access to company discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional and personal development

Job Description

MGM Resorts International is a globally recognized hospitality and entertainment company known for its commitment to delivering world-class experiences. With a broad portfolio of luxury hotels, casinos, and entertainment venues, MGM Resorts has become synonymous with excitement, innovation, and exceptional guest services across destinations such as Las Vegas, Nevada. The company fosters a culture of teamwork, diversity, and inspiration, creating an environment where employees can thrive and contribute to memorable guest experiences.

MGM Resorts is currently seeking a dedicated Spa Receptionist to join their team in Las Vegas at the renowned Mandalay Bay Spa. This role offers an exciting opportunity to be the first point of contact for guests as they begin their journey of relaxation and luxury. As a Spa Receptionist, you will play a critical role in setting the tone for an exceptional spa experience through your warm and professional demeanor. This position is perfect for an individual who thrives on interacting with diverse guests, enjoys providing exceptional customer service, and desires to be part of a vibrant and dynamic team.

The Spa Receptionist is responsible for creating a welcoming atmosphere, managing appointment scheduling, and providing personalized guest services that align with MGM Resorts’ prestigious standards. With a starting rate of $15.00 per hour plus commission, this employment opportunity offers competitive compensation alongside the chance to develop personally and professionally within a leading luxury hospitality brand.

The role requires attention to detail, consistency in maintaining a polished and professional spa environment, and a genuine passion for guest satisfaction. Your enthusiasm and ability to manage front-desk operations efficiently will ensure that every visitor receives the outstanding service that MGM Resorts is acclaimed for. Additionally, you will have opportunities to promote spa treatments and retail products, adding value to the overall guest experience.

Joining MGM Resorts as a Spa Receptionist means being part of a company that values its people and invests in their well-being. The role not only offers a chance to engage with guests from around the world but also provides access to wellness programs, discounts, and professional growth initiatives. If you are a team player who appreciates working in a fast-paced, entertainment-rich environment, this is your chance to become an integral member of a world-class hospitality team, contributing to unforgettable moments through exceptional service.

Job Requirements

  • Must be 18 years of age or older

Job Qualifications

  • Prior relevant experience in guest service or call center is preferred
  • Prior experience in spa or salon setting is a plus
  • High school diploma or GED

Job Duties

  • Consistently offer professional, friendly and engaging service to exceed guest expectations
  • Follow all departmental and policies and procedures including safety and sanitation policies
  • Provide services including but not limited to, assisting all guests with Spa and/or Salon appointments, check guests in and out of facility, provide sincere, enthusiastic, quality, and consistent customer service to the spa and salon clients
  • Create exceptional customer service and assist guests with questions, ensure professional and courteous behavior to all guests and employees, manage cash bank daily, retain knowledge of spa/salon software system
  • Promote and sell service treatments, enhancements, upgrades and retail products

Job Location

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