Spa Receptionist, Kohler Waters Spa

Green Bay, WI, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $13.00 - $16.00

Benefits

Flexible part-time schedule

Employee discounts on spa treatments and products

Professional development opportunities

Supportive team environment

Access to luxury spa facilities

Job Description

Located in Green Bay, WI, our establishment is a distinguished spa committed to delivering unparalleled relaxation and wellness experiences to our guests. Our spa is part of a luxury resort that caters to individuals seeking rejuvenation through premium treatments, outstanding services, and a tranquil environment. We are deeply dedicated to maintaining high standards of cleanliness, professionalism, and guest satisfaction, ensuring every visitor leaves with memorable and pleasant experiences.

We are currently seeking a skilled Spa Receptionist to join our dynamic team. This role is essential in orchestrating a smooth and welcoming arrival, ensuring a flawless guest journey from check-in ... Show More

Job Requirements

High school diploma or equivalent
Previous experience in spa reception or related customer service roles preferred
Ability to work flexible part-time hours including weekends and weekdays
Proficient computer skills, especially with reservation and transaction software
Excellent communication and customer service skills
Ability to maintain a professional appearance and demeanor
Reliable and punctual
Ability to work well in a team environment

Job Qualifications

High school diploma or equivalent
Previous experience in spa reception or customer service roles preferred
Proficiency with ResortSuite or similar spa management software
Strong communication and interpersonal skills
Ability to handle multiple tasks efficiently
Knowledge of spa treatments and products is an asset
Professional and polished appearance
Friendly and approachable demeanor

Job Duties

Consistently provide outstanding service and maintain cleanliness standards at a luxury level
Proficiently use ResortSuite software systems to correctly process transactions, complete orders and accurately book/edit spa treatments
Ensure accuracy of all reservations with a knowledge of spa treatments, spa policies, spa amenities and overall hotel options and ability to communicate with our guest
Support all spa retail sales and communicate with technicians to allow our guests to experience our premium products and enhance their treatments
Provide a seamless and accurate check out paying special attention to attaching commissions, applying discounts and package billing
Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
Support the cleanliness and maintenance of the Kohler Waters Spa guest amenities, facility and equipment

Job Location

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