Spa Receptionist Associate AM (Santa Fe)

Ojo Santa Fe Spa Resort is a luxurious spa and wellness resort located in the picturesque city of Santa Fe, New Mexico. Renowned for its serene environment and spring-fed waters known for their healing properties, the resort offers an exceptional wellness experience unlike any other. This establishment provides a variety of accommodations, including spacious rooms, suites, and casitas, designed to meet the needs of guests seeking relaxation and rejuvenation. The resort is dedicated to delivering gracious hospitality, emphasizing a culture rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Ojo Santa Fe Spa Resort is not just a retreat for visitors but also a supportive workplace where employees can thrive in a positive, inclusive, and respectful setting with competitive compensation and numerous opportunities for growth and development.

The position of Spa Receptionist Associate AM at Ojo Santa Fe Spa Resort is a vital role that contributes significantly to the smooth operation of the spa and guest satisfaction. This role is primarily responsible for coordinating and scheduling all spa services, managing the pools, and overseeing other spa functions such as group bookings. The Spa Receptionist Associate plays a key role in maintaining the quality of services by participating in the overall quality control of the spa operations. This position also manages retail inventory, including assisting with the preparation of monthly retail inventory reports, merchandising the retail area, and alerting the Spa Director of inventory shortages or guest inquiries related to retail products.

Opening and closing the spa, handling cash, and using spa software systems proficiently are essential duties of this position. The Spa Receptionist Associate strictly adheres to opening, ongoing, and closing checklists while promptly communicating any changes, issues, or guest concerns to the appropriate spa personnel. This role demands excellent grooming standards, a clean and crisp appearance, and the ability to engage guests with enthusiasm and sincerity. The successful candidate will have a comprehensive knowledge of all spa services and retail products and will be able to articulate these to guests clearly and enthusiastically. This role also requires the ability to manage paperwork, maintain an immaculate front desk area, promote service specials, and occasionally perform other duties such as the Spa Attendant role. Adherence to first aid and emergency procedures is also necessary to ensure guest safety. This position demands a dedication to embody the resort's culture of service excellence, mission, and core values in all job functions. This career opportunity offers a unique chance to be part of a mission-driven company that values authenticity, teamwork, and guest-centered hospitality within a beautiful and tranquil natural setting.