Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
wellness programs
Job Description
Isleta Resort and Casino is a vibrant and renowned hospitality establishment located in Albuquerque, New Mexico. Owned and operated by the Pueblo of Isleta, this resort and casino complex offers guests a diverse array of gaming options, fine dining, luxurious accommodations, and top-notch spa and wellness services. The resort is committed to delivering exceptional guest experiences through its dedication to quality service and cultural authenticity. With a dedication to providing world-class amenities, Isleta Resort and Casino stands as a hub for entertainment, relaxation, and cultural enrichment, welcoming thousands of visitors annually. The resort continuously fosters a friendly and inclusive environment... Show More
Job Requirements
- Must be 18 years or older
- Must be flexible with work schedule including mandatory weekends
- Must pass pre-employment drug test and background investigation
- Must maintain all resort-wide educational and certification requirements
- Must maintain confidentiality and demonstrate loyalty to organization
- Must be able to perform basic mathematics
- Must be able to lift and move up to 25 pounds
- Must be able to stand, walk, and sit for extended periods
- Must be able to bend, twist, pull, and push regularly
- Must comply with safety procedures and maintain high standards of personal hygiene
- Must possess strong critical thinking and problem-solving abilities
- Must be able to communicate effectively and professionally with guests
- Must be willing to work any days or hours as needed to meet business demands
Job Qualifications
- High School diploma or GED equivalent preferred
- Six months of cash handling experience required
- Six months of general spa or salon experience preferred
- Ability to acquire and maintain a gaming license through POIGRA
- Possession of American Red Cross CPR certification and health card
- Must obtain and maintain New Mexico Alcohol Servers License
- Moderate computer skills including Microsoft applications
- Strong organizational and time management skills
- Excellent verbal and written communication skills in English
- Ability to display high levels of customer service and professionalism
- Ability to make sound and accurate decisions
- Positive attitude and ability to work well in team settings
Job Duties
- Greet guests and respond to all guest needs and requests in a professional manner
- Schedule guests for spa and salon services using proper procedures
- Inform guests of salon and spa services and promote cross-service recommendations
- Close sales and encourage guests to pre-book services
- Execute standard telephone procedures with professional etiquette
- Confirm scheduled appointments with reminder calls
- Inform service professionals of guest arrivals
- Resolve guest challenges with support from management
- Balance and check register drawer
- Assist in maintaining cleanliness and stocking linens in spa and pool areas
- Provide refreshments and attend to guests in relaxation areas
- Uphold guest confidentiality and exhibit courtesy at all times
- Assist laundry department with folding and stocking towels
- Organize appointment scheduling to maximize time and profitability
- Lock and secure spa doors at the end of the business day
- Perform other duties as assigned
Job Location
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